Counter Manager

Position Overview:

The Counter Manager oversees daily operations by managing staff, fostering a customer-focused environment, and ensuring compliance with company policies and safety standards. Responsibilities include hiring, training, scheduling, and resolving operational issues while actively assisting with sales, inventory management, and maintaining a safe, organized storefront. Knowledge of HVAC products, basic computer skills, and customer service experience are essential.

Managerial Duties:

- Continually evaluate store personnel to ensure the correct employees are in the correct role.

- Ensure branch culture is focused on servicing customers.

- Foster a team-oriented atmosphere, operating as a leader with a positive attitude.

- Adhere to and train employees to maintain proper workplace procedures, policies, and safety protocols.

- Maintain open communication to support a healthy work environment.

- Train employees in all areas to help the store succeed.

- Manage employees and resolve any problems, whether customer based, or employee based.

- Report any consistent problems that are not being resolved to supervisor.

- Monitor employee hours and assist with schedules.

- Facilitate or lead projects as assigned.

Sales Duties:

- Assist with customer service and sales, including answering phones, greeting customers, and servicing the sales counter.

- Provide product recommendations and/or price quotes.

- Pull material for orders. Assist with loading material into customer vehicle when requested.

- Replenish and restock counter shelves to ensure adequate inventory levels per instruction from branch manager.

- Work with branch manager to develop and execute sales promotions and counter activities.

- Ensure safety by maintaining cleanliness of storefront. Make sure that aisles are free of potential hazards. Report all unsafe conditions to management.

- Operates hand trucks, pallet jacks, forklifts, order pickers, and other equipment safely and in accordance with organizational procedures.

- Accesses Material Safety Data Sheets (MSDS) as needed and when appropriate.

- Maintains required hazardous materials, forklift, and other internal and external certifications.

- Assist with annual physical count of full warehouse inventory.

Required:

- Valid REAL ID or passport

- High School Diploma / GED OR equivalent combination of education and experience.

- Minimum 3 years of HVAC customer service or sales experience

- Basic computer skills (e.g., Email programs, Internet browsers, Word, Excel, JEN, and the DDI Inform system).

- General knowledge of HVACR products, concepts, and the industry as a whole.

Preferred:

- Experience with computer or barcode driven inventory management systems.

- Demonstrated understanding and application of effective sales strategies and techniques.

- Skill in using point-of-sale computer systems to locate information and process transactions.

Physical Demands:

- Ability to lift to 75 pounds climb and balance on ladders and equipment; walk, stoop, kneel, crouch and crawl; and reach, push, pull and manipulate.

- Most work is performed in a climate-controlled retail setting where noise levels are low-to-moderate. Warehouse environment is climate-controlled but may be open to dust/dirt.

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