Creative Operations Specialist

WHAT A DIFFERENCE
At Primrose, our mission - to forge a path that leads to a brighter future for all children - is why we do what we do each day. Primrose provides a life-changing early learning experience for children and their families. We believe who children become is as important as what they know.
 
We believe who YOU are is as important as what you know. We make every effort to ensure everyone feels they belong in our Primrose community. Our commitment to Belongingness means we seek similarities and respect differences in our unique backgrounds, life experiences and perspectives. 
 
WHAT YOU WILL DO
As the Creative Operations Specialist, you will support the execution of vendor programs, creative production workflows, and marketing operations processes. Working closely with internal stakeholders, schools, creative teams, and approved vendors, you will help ensure projects, programs, and deliverables are completed accurately, efficiently, and in alignment with brand standards.
 
Creative Production & Project Coordination
• Coordinate creative intake, project schedules, stakeholder communications, and approvals for studio and marketing requests.
• Monitor project timelines and escalate risks, delays, or resource constraints as needed.
• Support video and photo production activities, including releases, casting logistics, and payment processing.

School Marketing Support
• Coordinate Special Marketing Request workflows and support project execution from intake through completion.
• Serve as a point of contact for school marketing requests and facilitate stakeholder reviews and approvals.

Vendor Program Coordination
• Coordinate with approved vendors on quotes, proofs, production schedules, fulfillment activities, and marketing asset approvals,
• Maintain vendor documentation and escalate performance concerns or opportunities to leadership.

Apparel, Merchandise, Print & Direct Mail Programs
• Coordinate apparel, merchandise, print production, signage, and direct mail programs, ensuring alignment with brand standards.
• Support product launches, special orders, replenishment activities, and program updates.

Systems & Administration
• Maintain project records, documentation, and operational resources within project management and digital asset management systems.
• Support reporting, process documentation, and workflow improvement efforts.
• Process invoices, track program expenses, and assist with budget reconciliation activities.
• Coordinate contract documentation and renewal processes with internal partners.
• Provide first-level support for Help Desk requests and inquiries.

WHO WE ARE LOOKING FOR
• Bachelor’s degree or equivalent combination of education and experience.
• 3-5 years of experience supporting project management, production management, marketing operations, creative operations, vendor management, or a related field. 
• Experience working with print production, promotional products, apparel programs, or related marketing services. 
• Strong organizational, communication, and problem-solving skills. 
• Experience coordinating multiple projects and stakeholders simultaneously. 
• Strong written and verbal communication skills with a service mindset. 
• Familiarity with creative workflows, project management processes, and brand standards.

WHAT YOU WILL GET
• Commission or bonuses based on personal and company performance 
• 50% tuition reimbursement for up to three children and/or one grandchild at any Primrose School 
• Full-time team members are eligible for health, dental and vision insurance
• 401k with company matching up to 3.5% and company provided life insurance
• Employee Assistance Program