About this role
Description
As the Sr Program Manager, you will play a crucial role in aligning compliance and quality requirements with category expectations to ensure a positive customer experience. Your primary objective will be to advocate for the category perspective while evaluating both existing and forthcoming compliance and safety controls.
In this position, you will leverage your strong judgment to find the ideal balance within our safety requirements, operating comfortably amid ambiguity as requirements evolve, while maintaining safe selections and minimizing risk for customers. You will drive program and technological enhancements that are tailored to the specific risk levels, ultimately contributing to a safer and more satisfying customer journey.
Key job responsibilities
Your primary objectives will be to:
• Protect Customers from Unsafe Selections:
Make customer experience the top priority by always starting with the customer's needs; Streamline compliance processes for safe critical selections; Advocate for customer protection against bad actors
• Improve Selling Partner Experience:
Ensure compliance with Amazon's requirements is easy and straightforward; Prioritize the selling partner's perspective and convenience; Make compliance more achievable for selling partners
• Deep Dive to Build an Effective Long-Term Strategy:
Invest time in understanding the small yet significant details that matter; Ensure the lasting effectiveness of our solutions
• Surface Critical Pain Points:
Exercise sound judgment to escalate issues effectively; Ensure escalations are clear, unambiguous, and unbiased; Maintain the highest standards and remove obstacles
• Own communication of safety and compliance reporting and changes to category partners; oversee the roles and responsibilities for category compliance partners and establish ownership as programs evolve.
A day in the life
1) Partner cross functionally across Food Safety, Product Safety, Restricted Products and other compliance teams to drive process improvement and new program development.
2) Track weekly compliance project progress and report results
3) Coordinate escalation investigations and build project timelines for resolution.
4) Drive strategic alignment between Category stakeholders, to build an aligned point of view.
5) Act as the Voice of the Vendor across internal teams, translating perspectives, priorities, and operational context into clear considerations that inform decisions and shape outcomes.
6) Navigate ambiguity across competing compliance and category priorities, managing stakeholders at varied levels of the organization to drive strategic alignment and build an aligned point of view.
About the team
Consumables categories consist of Health & Wellness, Beauty, Household Goods, Grocery, Pets, and Baby. In this role, you will be a member of the Consumables Cross Category Program team, and will be supporting the safety and compliance initiative and impact Selling Partners within the Consumables categories. The role offers broad scope as the Selling Partners supported by this role may span numerous Brands, end Customer segments, and product categories.
Basic Qualifications
- Bachelor's degree
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience in complex problem solving, and working in a tight schedule environment
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, NY, New York - 127,200.00 - 185,000.00 USD annually
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually