Wildlife & Rodent Exclusion Technician

Description

Summary

The Wildlife Exclusion Technician is responsible for delivering consistent, high-quality wildlife and rodent exclusion services while maximizing route efficiency, production, and customer retention. This role specializes in identifying wildlife and rodent activity, locating and sealing structural entry points, performing exclusion repairs, and implementing effective trapping and prevention solutions.

The technician serves as the primary owner of the customer experience in the field, ensuring services are performed safely, efficiently, and in alignment with company standards. A key priority is delivering long-term exclusion solutions, minimizing callbacks, and building customer trust through quality workmanship and service.

Key Roles & Responsibilities

Include but are not limited to the following, as additional duties and responsibilities may be assigned.

Wildlife Inspections & Exclusion

- Conduct thorough interior and exterior inspections to identify wildlife and rodent activity, nesting areas, structural entry points, and conducive conditions.
- Identify and seal entry points around rooflines, soffits, vents, foundations, and other structural openings.
- Perform exclusion repairs using appropriate materials, tools, and techniques.
- Install, monitor, and maintain wildlife trapping and rodent control systems in accordance with applicable regulations.
- Identify wildlife and rodent damage and recommend appropriate corrective actions.
- Conduct follow-up inspections to evaluate exclusion effectiveness and prevent recurring infestations.
- Perform humane wildlife removal and exclusion services in accordance with applicable laws and company procedures.

Route Completion & Efficiency

- Complete assigned wildlife exclusion and rodent control services daily.
- Minimize missed stops, reschedules, and unnecessary callbacks.
- Maintain efficient routing, scheduling, and time management.
- Ensure all scheduled services are completed or properly resolved.
- Communicate with support staff regarding service updates, follow-up needs, and account information.

Service Quality & Delivery

- Perform wildlife exclusion, trapping, and rodent control services according to company standards and defined scope.
- Ensure exclusion repairs are properly installed, secured, and completed to quality expectations.
- Inspect completed work before leaving the property.
- Maintain clean, professional work areas, including vehicles and customer properties.
- Deliver effective, long-term solutions that reduce recurring wildlife and rodent activity.

Customer Experience

- Educate customers on wildlife behavior, infestation risks, exclusion methods, and prevention strategies.
- Clearly explain inspection findings, recommended solutions, and service expectations.
- Build trust and long-term customer relationships through professional communication and quality workmanship.
- Resolve customer concerns in the field whenever possible.
- Deliver service with a focus on customer satisfaction and retention.

Production Performance

- Achieve daily and weekly production targets.
- Complete assigned exclusion and control services efficiently without compromising quality.
- Identify additional wildlife exclusion, structural repair, and pest prevention opportunities.
- Generate qualified technician leads and recommend appropriate additional services.
- Maximize productivity while maintaining high workmanship standards.

Compliance & Safety

- Follow applicable wildlife control regulations, pesticide label requirements, and safety standards.
- Maintain applicable Texas Department of Agriculture (TDA) licensing and regulatory compliance.
- Follow company safety protocols when working in attics, crawl spaces, confined spaces, and elevated areas.
- Properly handle, transport, and dispose of wildlife, rodent control materials, and waste in accordance with applicable requirements.
- Utilize appropriate personal protective equipment (PPE) for assigned tasks.

Documentation & Communication

- Complete all service records accurately and in real time.
- Document wildlife activity, entry points, exclusion repairs, trapping locations, and recommendations.
- Capture before-and-after photos of exclusion work when required.
- Communicate service findings, follow-up needs, and unresolved concerns.
- Escalate property damage, safety hazards, or service issues immediately.

Equipment & Vehicle Management

- Maintain a clean, stocked, and operational company vehicle.
- Properly maintain exclusion tools, ladders, trapping equipment, and application materials.
- Perform daily equipment readiness and safety checks.
- Ensure all necessary tools and materials are available for scheduled services.

Operational Scorecard (Success in This Role – KPIs)

Performance in this role will be evaluated through operational and financial metrics, including:

- Route Completion
- Production per Day
- Callbacks
- Missed Stops
- Technician Leads
- Customer Retention
- Exclusion Work Quality
- Follow-Up Service Effectiveness

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education & Experience

- High school diploma or GED required.
- Minimum of 1 year of previous hands-on experience in wildlife or rodent control, removal, or exclusion required.
- Experience identifying wildlife and rodent entry points, performing structural exclusion repairs, and implementing trapping and prevention solutions required.
- At least 6 months of experience in a customer-facing or service-related role preferred.
- Experience working in residential and commercial environments preferred.
- Knowledge of wildlife behavior, rodent biology, and exclusion techniques preferred.

Required Skills & Abilities

- Excellent organizational skills and attention to detail.
- Strong verbal and written communication skills, including active listening.
- Ability to work independently and effectively manage daily schedules and assigned routes.
- Strong customer service and interpersonal skills.
- Basic math proficiency.
- Ability to read and interpret safety data sheets and pesticide labels.
- Strong mechanical aptitude, problem-solving skills, and ability to perform minor structural repairs.
- Ability to identify wildlife and rodent activity, nesting areas, structural entry points, and conducive conditions.
- Proficiency in using hand tools, power tools, ladders, trapping equipment, and exclusion materials.
- Knowledge of wildlife behavior, rodent biology, and integrated pest management (IPM) principles.
- Ability to safely perform exclusion work in attics, crawl spaces, rooftops, and other confined or elevated areas.
- Ability to assess property conditions and recommend effective long-term wildlife and rodent prevention solutions.

Certificates, Licenses & Registrations

- Valid Texas apprentice, technician, or certified applicator license (or willingness to obtain upon hire), as applicable to assigned duties.
- Valid Texas driver's license with a clean driving record.
- Ability to obtain and maintain any additional permits, certifications, or authorizations required for assigned wildlife control activities.

Physical Demands & Work Environment

- Must be able to lift and carry up to 50 lbs regularly.
- Frequent standing, walking, bending, kneeling, crawling, climbing stairs, and working on ladders, including multi-story buildings.
- Ability to work in outdoor weather conditions, confined spaces, crawl spaces, rooftops, and attics.
- Frequent use of hand tools, power tools, trapping equipment, exclusion materials, and pest control products, including liquids, dusts, baits, and aerosols.
- Potential exposure to wildlife, rodents, animal waste, nesting materials, and other environmental hazards.
- Daily use of company vehicles and mobile technology.
- Must be able to wear required personal protective equipment (PPE), including respirators, gloves, and safety boots.
- Work is performed in both climate-controlled and non-controlled environments, including areas infested with wildlife, rodents, and other pests.
- Ability to safely navigate uneven surfaces, elevated work areas, and tight spaces while performing inspections and exclusion repairs.

Salary Description
$17-$22 an hour