GBS Human Resources Services Senior Manager

How will you CONTRIBUTE and GROW?

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3.6 million customers and patients. Air Liquide’s ambition is to lead its industry, deliver long term performance and contribute to sustainability thanks to a customer-centric transformation strategy relying on operational excellence, selective investments, open innovation and a network organization. Air Liquide has identified three major trends which represent growth opportunities, and among them digitization.

Air Liquide's Business Service Center (ALABS) comprises a dedicated unit (including people, processes and technologies) that is structured as a centralized point of service focused on defined business functions.

Air Liquide's Shared Services workforce is a dedicated team of people who provide services that have previously been found in more than one part of the organization or group; thus, the funding and resourcing of the service is shared and the providing department effectively becomes an internal service provider
The GBS HR Services Sr. Manager reports directly to the Air Liquide Argentina Business Shared Services General Manager. This position leads the strategic direction and operational execution of HR services across the Americas, covering 10 countries and multi-cluster businesses (NAM & Latam) in a fast pace growth environment of its portfolio offering. The Senior Manager has a team of 5 direct reports that include Senior Supervisors and a total ~65 headcount. This role is responsible for ensuring the efficient and effective delivery of HR processes, driving continuous improvement, and fostering a customer-centric culture. The Sr. Manager will manage a diverse team of HR professionals, optimize technology utilization, and maintain compliance with relevant regulations across multiple jurisdictions, all in alignment with the organization’s goals.

Key Responsibilities

Leadership & Management

- Lead the delivery of standardized and efficient HR processes across multiple countries, including but not limited to: Talent Acquisition Administration
- Employee Data Management
- Payroll Administration
- Compensation, Benefits & International Mobility Administration and Support
- Learning & Development Administration
- Employee Relations Support
- HR Reporting and Analytics

- Manage day-to-day operations of the HR GBS Services team, ensuring legal compliance and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure service quality and efficiency.
- Lead, mentor, and develop a high-performing team of HR professionals across multiple languages.
- Foster a collaborative and inclusive work environment that promotes teamwork, innovation, and customer satisfaction.
- Conduct regular performance reviews and provide feedback and coaching to team members.
- Develop and implement training programs to enhance team skills and knowledge.
- Manage team capacity and workload to ensure efficient service delivery.
- Ensure best practices for compliance, effectiveness and efficiency

Stakeholder Management & Communication:

- Build and maintain strong relationships with key stakeholders, including HR Business Partners, Centers of Excellence, business leaders, and employees across all supported countries, as the case may be.
- Act as a trusted advisor to stakeholders on HR service-related matters.
- Develop and implement effective communication strategies to ensure clear and timely communication with stakeholders.
- Manage vendor relationships and ensure service quality.
- Lead and manage cross functional projects.
- Drive strategic HR GBS Services program initiatives and deliver an excellent employee experience at a fast-growing global capacity

Budget/Financial planning & reporting

- Follow-up financial performance and cost base reduction opportunities
- Report HR GBS Services performance

Process Improvement

- Actively participate and implement at local level  and work directly with internal stakeholders and third party to successfully implement the Global HR GBS Services service delivery model
- Develop expert communities, best practice sharing, lessons learned and cross training to eliminate single points of failure and increase collaboration between teams
- Identify efficiencies and recommend process improvements to reduce costs and ensure compliance with company policies
- Proactively identify new trends and technologies for possible implementation and make recommendations on replacing or improving existing ineffective systems or processes
- Monitoring of initiatives implementation

HR Digital Solutions

- Oversee the management of employee records and HR systems, ensuring data accuracy, security, and compliance
- Implement automation and process improvements to enhance service delivery and reduce administrative burden

HR Data Management

- Lead the production of accurate and timely HR reports and dashboards for senior leadership
- Analyze operational data to identify trends, measure efficiency, and recommend actionable improvements

- Proactively identify and mitigate risks associated with HR GBS Operations and service delivery

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Are you a MATCH?

Education

- University degree in Human Resources, Business Administration or related field

Experience

- Minimum of 8–10 years of HR experience, with at least 5 years in a leadership role in a shared services environment
- Proven track record of managing multiple HR functions in a shared services or center of excellence environment
- Experience in managing international payroll and benefits administration.
- Experience in HR systems and data analytics tools

Skills & Competencies

- Leadership: Strong ability to inspire, motivate and develop diverse teams
- Strategic Thinking: Capable of aligning HR strategies with business objectives
- Demonstrated experience in managing HR services in a multi-language and multi-country environment.
- Ability to adapt communication strategies to meet the needs of diverse populations.
- Excellent interpersonal and communication skills, with the ability to influence at all levels
- Analytical Skills: Proficient in data analysis and interpretation to drive decision-making
- Project Management: Skilled in managing complex projects with multiple stakeholders
- Change Management: Ability to lead and manage change initiatives effectively.
- Problem-Solving: Adept at addressing operational challenges with innovative solutions
- HR Process Expertise: Deep understanding of core HR processes and best practices.
- Compliance & Risk Management: Knowledge of relevant labor laws, data privacy regulations, and compliance requirements.
- Language Proficiency: Fluency in English is essential. Additional language proficiency relevant to the supported countries is highly desirable.
- Highly organized and managing priorities
- Working in a fast-pace multicultural environment : adaptation & decision making
- Technical Proficiency: Knowledge of HRIS platforms, reporting tools and Google Suite

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.