About this role
Senior Director, Enterprise Operations & Services (Hybrid - Columbia, SC)
The Senior Director of Enterprise Operations & Services drives enterprise-wide process improvement and operational efficiency by leading strategic initiatives, optimizing workflows, and ensuring measurable business impact. This role partners with cross-functional teams to deliver sustainable improvements that enhance performance, reduce costs, and support organizational goals.
What You'll Do
Continuous Improvement Leadership
- Define and prioritize enterprise-wide process improvement initiatives aligned with strategic objectives.
- Facilitate process mapping, root cause analysis, and solution design sessions.
- Monitor and report measurable business outcomes from improvement projects.
- Promote a culture of continuous improvement through education and communication.
Operational Performance Oversight
- Develop and maintain performance metrics and dashboards for critical operational areas.
- Conduct cost and process efficiency analyses to identify optimization opportunities.
- Oversee operational expense monitoring and recommend cost-saving strategies.
- Coordinate data collection and consolidation for performance reporting across functions.
Strategic Project Governance
- Provide formal oversight for key improvement projects, ensuring timely delivery and alignment with business goals.
- Prepare and review business cases to support decision-making.
- Facilitate stakeholder engagement and ensure transparent communication throughout the project lifecycle.
What You'll Need
- Bachelor's degree in Accounting, Finance, or a related field.
- 10+ years of experience in leadership
- 10+ years of experience in accounting, banking, or financial services
- Advanced proficiency in data analysis and reporting, strong knowledge of process automation.
- Strategic and critical thinking, facilitation and presentation skills, operational oversight.