Lead Client Service Representative / Lead Veterinary Receptionist

Desert Tails Animal Clinic is seeking a Lead Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this leadership role, you will guide the front office team and take charge of directing the overall clinic workflow, ensuring a seamless and efficient process for both clients and staff. You'll be responsible for overseeing the flow of appointments, managing scheduling with precision, and providing compassionate, professional customer service at every interaction. A key part of your role will involve training and developing team members, helping them grow while ensuring they clearly understand their daily responsibilities and tasks are completed on time. You'll create a supportive environment by offering constructive feedback, encouraging open communication, and fostering collaboration. Your ability to lead by example, maintain a team-oriented atmosphere, and stay attentive to details will be essential to the success of the clinic.

Schedule and compensation:

- Compensation: $ 21 - 22 per hour, for each hour worked

- This is a flexible full-time position, with a 4/10 schedule and availability needed Monday-Saturday . Alternating Saturdays

Full-time Benefits Package*:

- Health package: Medical, dental, and vision insurance

- Life insurance and disability

- Employee Assistance Program (EAP)

- 401k with company match

- Paid time off in accordance with site policy and applicable law

- Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

M inimum qualifications and skill set:

- 3+ years of experience in a customer service, or veterinary reception role

- Previous veterinary receptionist or healthcare-related front-desk experience required

- Proficiency in the following skills:

Ability to manage a multi-phone line system while assisting in-person clients

- Experience working with veterinary practice management software, especially Avimark , preferred

- Exceptional verbal and written communication skills

- Lead the front office team and direct clinic workflow

- Assist with training and developing team members

- Ensuring daily assignments are understood and completed

- Comfortable delivering feedback to team members and inviting collaboration

- Positive attitude and willingness to collaborate with a team

- Ability to remain calm, professional and solution-oriented during busy periods

Why choose Desert Tails Animal Clinic?

Desert Tails Animal Clinic is a 2-doctor small-animal practice with 1 credentialed technician caring for dogs and cats. The hospital has 3 exam rooms and offers digital X-ray, digital dental radiography, ultrasound, laser therapy, and endoscopy. Case exposure is primarily general practice, with spay/neuter procedures, cystotomies, gastro procedures, splenectomies, laceration repairs, and tumor removals. The practice has a relaxed, 'country doctor' feel, making it a fit for someone who enjoys a close-knit environment and broad GP medicine. Located in Scottsdale, the hospital offers access to hiking, dining, shopping, arts, resorts, and the beauty of the Sonoran Desert.

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This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
Pay Range $21 — $22 USD
Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [email protected]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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