Premium Billing Specialist (BHHC Specialty Risk)

Company:
BHHIC Berkshire Hathaway Homestate Insurance Company
As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and “large company” benefits, in addition to an exciting, friendly, “small company” atmosphere.

The Premium Billing Specialist plays an important role in supporting the accurate collection, application, reconciliation, and return of insurance premium for BHHC Specialty Risk. This position works directly with insurance agents, premium finance companies, and internal business partners to resolve billing questions, collect outstanding balances, research payment discrepancies, and ensure premium and refunds are accurately processed.

This position will be with Berkshire Hathaway Homestate Companies in Omaha, Nebraska and is not eligible for Employer Visa Sponsorship.

What Will You Do?

- Manage the collection and reconciliation of outstanding premium and unearned commission balances, with particular attention to larger and older balances.
- Communicate directly with insurance agents regarding balances due, payment questions, commission statements, and available payment processes.
- Work with agents to resolve outstanding balances and negotiate payment plans when appropriate.
- Partner with Marketing, Management, Finance, and other internal teams to resolve billing and collection issues and determine appropriate next steps.
- Review outstanding agency bill balances associated with policies canceled for nonpayment and work with retail and wholesale agents to collect premium due.
- Research and reconcile payments, offsets, open receivables, and unapplied premium to help ensure funds are credited to the appropriate agency and policy.
- Respond to phone and email inquiries regarding direct bill and agency bill accounts while delivering a high level of customer service.
- Work with premium finance companies regarding account funding, return premium, formal demands, and policy verification requests.
- Review and audit premium refunds to verify that funds are returned to the appropriate recipient, including situations involving premium-financed policies.
- Research information across policy administration, billing, and other business systems to resolve discrepancies and ensure accurate processing.
- Identify accounts that may require additional collection activity, write-off consideration, agency termination, or further legal review, and make recommendations to management.
- Maintain thorough and accurate records while protecting confidential customer, agency, and financial information.
- Provide additional support for company payables and other billing or financial activities as needed.

What Are We Looking For?

- Bachelor’s degree in accounting, finance, business, or a related field, or equivalent work experience.
- One or more years of professional work experience.
- Knowledge of general accounting principles, basic mathematics, and recordkeeping practices.
- Strong computer skills and the ability to work effectively with business applications, databases, spreadsheets, and other financial or administrative systems.
- Familiarity with insurance terminology is beneficial.
- Knowledge of statutory and GAAP accounting principles is preferred.
- Familiarity with insurance industry practices, procedures, legal terminology, or applicable regulations is preferred.
- Strong written and verbal communication skills with the ability to communicate effectively with customers, insurance agents, premium finance companies, and internal business partners.

Who Would Excel in This Role?

Someone With:

- Excellent customer service and communication skills, particularly when handling billing questions or sensitive financial conversations.
- Strong analytical and problem-solving skills with the ability to research discrepancies, evaluate alternatives, and recommend appropriate solutions.
- Comfort working with numbers, account balances, payments, reconciliations, and financial records.
- Exceptional attention to detail and a commitment to accuracy.
- Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
- The confidence to communicate professionally about overdue balances and work toward mutually appropriate resolutions.
- Sound judgment and the ability to recognize when an issue requires escalation or additional review.
- The ability to work independently while collaborating effectively with Finance, Marketing, Management, and other business partners.
- A strong commitment to confidentiality, professionalism, and accurate documentation.

Someone Willing To:

- Communicate directly with insurance agents and other business partners to resolve premium, commission, billing, and payment issues.
- Follow up consistently on outstanding balances and work toward timely resolution.
- Research payments across multiple systems and sources to identify and resolve unapplied or incorrectly applied funds.
- Have professional and sometimes challenging conversations regarding amounts owed, payment arrangements, collections, or other account concerns.
- Analyze account activity and recommend appropriate next steps when balances cannot be resolved through standard collection efforts.
- Learn insurance billing terminology, Specialty Risk processes, company systems, and financial procedures.
- Balance customer service with the responsibility to protect the company's financial interests.
- Manage multiple accounts, inquiries, deadlines, and competing priorities while maintaining accuracy.
- Work independently, take ownership of issues, and see problems through to resolution.
- Maintain professionalism, confidentiality, accuracy, and integrity in all interactions.

We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.

We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.

Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!