About this role
JOB PURPOSE:
Customer Service Representatives provide support for PruittHealth Medical Supply. CSR will be responsible for supporting and performing tasks and communication related to processing orders, invoices, credits and product services.
KNOWLEDGE, SKILLS, ABILITIES:
Excellent communication skills
Demonstrates the ability to respond to change productively and handle additional projects as assigned
Maintains knowledge of products and offerings for PruittHealth Medical Supply
Able and responsive to customer questions concerning products, pricing and order status.
Keeps up to date on product changes, pricing, items and processing
Knowledgeable with respect to Special Orders and Processing – placing orders with vendors, follow-up, tracking shipments and verifying facilities receive products timely.
Able to work with vendors and customers in a courteous and respectful manner
Responds to facility regarding back-order reports, research, shortages and damaged item claims. Works closely with inventory control.
Ability to prioritize and complete tasks
Microsoft office including Word and Excel
PeopleSoft experience
MINIMUM EDUCATION REQUIRED:
High School diploma
MINIMUM EXPERIENCE REQUIRED:
3-5 years’ work experience in customer service or a call center environment.
ADDITIONAL QUALIFICATIONS: (Preferred qualifications)
3-5 years’ experience in medical supply field
3+ years long-term care industry experience
Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.
We are eager to connect with you! Apply Now to get started at PruittHealth!
As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.
For Florida Job Postings Only:
For more information regarding Florida’s Care Provider Background Screening Clearinghouse Education and Awareness, please visit https://info.flclearinghouse.com