Salesforce Software Engineer / Consultant, Texas Education Agency, Austin, Tx

Working Title: Salesforce Software Engineer / Consultant
Agency: Texas Education Agency
Remote Policy: 100% Remote
Location: William B. Travis Building, 1701 N. Congress Avenue, Austin, TX 78701
Solicitation Reference Number: 70127090

Texas Education Agency requires the services of 1 Software Developer 2, hereafter referred to as Candidate(s), who meets the general qualifications of Software Developer 2, Applications/Software Development and the specifications outlined in this document for the Texas Education Agency.

Required/Preferred Skills:

- 7 yrs, Required - Salesforce Flow automation

- 7 yrs, Required - Salesforce security model (profiles, permission sets, sharing rules)

- 7 yrs, Required - DevOps and deployment management (Salesforce DX, version control, CI/CD)

- 7 yrs, Required - Data migration and ETL processes

- 4 yrs, Required - Salesforce Platform configuration and administration for Public Sector (PSS) License

- 4 yrs, Required - Experience with Experience Cloud and Community Plus

- 4 yrs, Required - Report and dashboard development

All work products resulting from the project shall be considered "works made for hire" and are the property of the Texas Education Agency and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Education Agency will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

The Salesforce Applications Developer and Administrator will be responsible for the design, configuration, customization, testing, deployment, and ongoing support of TCDD's Salesforce Public Sector Solution and Grantmaking platform.
The individual will serve as a collaborative member of a cross-functional team, actively engaging staff throughout the planning, development, implementation, and continuous improvement phases of the project.

Services are expected to start 11/16/2026 and are expected to complete by 08/31/2027. Total estimated hours per Candidate shall not exceed 1652 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.

Services shall be provided during normal business hours unless otherwise coordinated through the Texas Education Agency. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.

The primary work location(s) will be at 100% Remote, Work Location With-in the United States. The working position is Telework. Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense. Texas Education Agency will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts.

The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Education Agency.

Key Responsibilities

- Configure, customize, test, deploy, and maintain TCDD's Salesforce Public Sector Solution and Grantmaking platform.

- Collaborate with internal staff, grantees, and stakeholders to gather requirements, identify business needs, and develop effective Salesforce solutions.

- Design and implement custom applications, workflows, automations, forms, reports, dashboards, and data management processes that support TCDD operations.

- Support data migration, data validation, system integration, and quality assurance activities.

- Develop and maintain system documentation, configuration documentation, business process documentation, and user guides.

- Troubleshoot system issues and implement enhancements to improve functionality, efficiency, and user experience.

- Coordinate system updates, testing, deployment activities, and production releases.

- Ensure the system remains accessible, secure, compliant, and aligned with agency policies and business requirements.

- Work collaboratively with teams across the agency to identify opportunities for continuous improvement and expanded use of Salesforce applications.

- Provide technical assistance and ongoing support to internal users and external stakeholders.

- Training and Knowledge Transfer

- A critical responsibility of this position is building internal staff capacity to effectively use and manage Salesforce solutions. The employee will:

- Develop training materials, job aids, reference guides, and other learning resources.

- Deliver individual and group training sessions for staff and system users.

- Provide ongoing coaching, technical assistance, and user support.

- Facilitate knowledge transfer to ensure staff understand system functionality, business processes, reporting tools, and workflow management.

- Promote user adoption and effective use of Salesforce by serving as a trusted resource and trainer for agency personnel.