IT Equipment Coordinator, Ops Tech

Description

Amazon, one of the top 100 companies in the United States, has an immediate opening for a IT Equipment Coordinator in our Fulfillment Center (FC). FCs throughout the U.S. handle millions of items from tens of thousands of vendors and ship them across the globe each day. The successful IT Equipment Coordinator will be responsible for providing assistance to the operations team by maintaining IT inventory, coordinating ordering, delivery, and audits of assets assigned to the IT department, and maintaining general standardized housekeeping of all IT areas. Amazon seeks individuals who are willing to work hard, have fun, and join us in making worldwide history.

Key job responsibilities
Responsibilities include allocation and maintenance of IT equipment throughout the Fulfillment Center. IT Equipment Coordinators are also responsible for the RMA and repair process for all devices under warranty. The IT Equipment Coordinator is a member of the larger IT team within the FC and will specifically support the Technicians and Engineers in daily projects and activities as directed. This position reports directly to the IT manager for the fulfillment center.

A day in the life
Your day starts by reviewing email for handoffs and escalations, checking your calendar, and prioritizing the ServiceNow ticket queue by severity and age. From there, you'll handle equipment requests — provisioning devices, processing RMAs, receiving inventory, and submitting purchase orders through Coupa. You'll perform daily RF scanner and battery audits, manage on-site repairs, and review billed invoices. GEMBA walks keep you connected to operations, and you'll flag any IT findings to the team. Each shift wraps up with an End of Shift report covering tickets worked, handoffs, and project updates. Projects, trainings, and large audits keep things dynamic.

About the team
The Ops Tech team at SAT1 is a close-knit group dedicated to keeping our fulfillment center running at peak performance. We maintain and support the technology infrastructure that powers millions of customer deliveries. Our team thrives on collaboration, ownership, and a bias for action — every day brings new challenges and opportunities to make a direct impact on operations. We have a wonderful team, and this location offers a number of great opportunities, both as an Equipment Coordinator and for someone who is striving for more, like IT Associate and beyond. If you're looking for a role where your contributions are visible and your growth is supported, we'd love to have you on the team.

Basic Qualifications

- Knowledge of IT system hardware and network concepts
- Experience with computer hardware troubleshooting and repair
- High school diploma, or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience managing inventory in a retail or distribution setting
- Experience working with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
- Can carry/lift up to 50 lbs, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend and reach
- Authorization to work in the U.S. without sponsorship

Preferred Qualifications

- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
- Experience in managing multiple, competing priorities simultaneously
- Experience prioritizing competing demands, scoping large efforts, and negotiating timelines
- Experience with written and verbal communication and presentation
- Highly self-motivated and customer-centric

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at   https://hiring.amazon.com/why-amazon/benefits .

USA, TX, Schertz - 20.00 - 21.50 USD hourly