Medical Assistant Supervisor

Position Summary

The Medical Assistant Supervisor provides operational leadership and oversight for the Medical Assistant team and is responsible for ensuring efficient workflows, effective staffing, team performance, and high-quality patient care delivery. Reporting to the Practice Administrator and partnering closely with the Clinical Nurse Lead (CNL), the Medical Assistant Supervisor ensures Medical Assistants are supported, developed, and aligned with organizational standards and the Care Delivery Integration (CDI) Model.

The Medical Assistant Supervisor oversees daily clinical support operations, including staffing, patient flow, workflow optimization, employee performance, competency development, and continuous improvement initiatives. The Supervisor collaborates with providers, nursing leadership, and interdisciplinary teams to promote safe, efficient, equitable, and patient-centered care.

Expectations

Every Adelante Healthcare leader is expected to maximize the performance and contribution of team members by setting clear expectations, providing ongoing coaching and feedback, supporting professional growth, and promoting accountability. Leaders demonstrate commitment to quality, patient safety, employee engagement, innovation, integrity, professionalism, and organizational values.

OUR CORE VALUES

- Inclusion

- Nurture

- Service

- Purposeful

- Integrity

- Resilient

- Engaged

Qualifications

ESSENTIAL SKILLS AND EXPERIENCE:

- High school diploma or GED from an accredited institution.

- Graduation from an accredited Medical Assistant training program or equivalent combination of education and experience.

- Current Certified Medical Assistant (CMA) credential required

- Minimum of three (3) years of progressive experience supervising Medical Assistants or clinical support staff in an ambulatory healthcare setting.

- Current CPR/BLS and AED certification for Healthcare Providers through the American Heart Association or American Red Cross.

- Valid Arizona Level One Fingerprint Clearance Card for applicable Specialty Behavioral Health locations.

- Valid driver’s license, reliable transportation, and ability to travel between health centers as needed.

- Experience managing healthcare workflows, staffing, patient flow, and employee performance.

- Experience partnering with nursing leadership, providers, and interdisciplinary care teams.

- Experience using electronic health records and healthcare technology systems.

POSITION RESPONSIBILITIES:

Operational Leadership and Team Management

- Provide daily operational leadership and supervision for Medical Assistants and Medical Assistant Team Leads.

- Coordinate staffing assignments, patient flow, room utilization, and workflow processes to support access and provider productivity.

- Monitor operational performance and address barriers impacting patient care delivery.

- Ensure Medical Assistants follow organizational workflows, CDI expectations, and established clinical support processes.

- Serve as a working supervisor by providing patient care support when operationally necessary.

- Promote accountability, teamwork, engagement, and a culture of continuous improvement.

- Ensure medical Assistants obtain proper resources, trainings and guidelines for the effective completion of their duties.

Employee Development and Performance Management

- Recruit, onboard, train, coach, and develop Medical Assistant team members.

- Provide ongoing feedback, performance coaching, and support professional growth.

- Complete performance evaluations and partner with leadership and Human Resources regarding performance concerns when needed.

- Monitor attendance, productivity, scheduling, and timekeeping expectations.

- Support competency development in partnership with the Clinical Nurse Lead.

- Facilitate team communication regarding organizational priorities, workflows, and initiatives.

Clinical Operations and Quality Support

- Partner with the Clinical Nurse Lead to ensure Medical Assistants maintain clinical competencies and follow established standards.

- Support implementation of standing orders, clinical workflows, infection prevention practices, and patient safety standards.

- Monitor compliance with documentation requirements, quality initiatives, and organizational expectations.

- Support CDI initiatives, including care gap closure, preventive care workflows, and patient engagement efforts.

- Promote efficient patient flow and collaboration across interdisciplinary care teams.

Operational and Resource Management

- Monitor supplies, equipment, and inventory needs to support efficient operations and responsible resource utilization.

- Maintain operational documentation, reports, competency records, and team records as assigned.

- Participate in safety rounds, emergency preparedness activities, and regulatory readiness activities.

- Assist with patient concerns, incident reviews, and operational issue resolution.

- Support compliance with HRSA, Joint Commission, OSHA, and organizational requirements.

- Recommend workflow improvements to enhance quality, efficiency, and patient experience.

Financial and Performance Stewardship

- Monitor staffing efficiency, productivity, supply utilization, and operational performance metrics.

- Support initiatives to improve patient access, patient satisfaction, quality outcomes, and operational effectiveness.

- Partner with leadership to identify opportunities for improvement and resource optimization.

NONESSENTIAL SKILLS AND EXPERIENCE:

- Bilingual in English and Spanish or another language reflective of the communities served.

- Experience working in an integrated primary care or FQHC environment.

- Experience with Lean/process improvement, quality improvement initiatives, or change management.

ADDITIONAL DUTIES AND RESPONSIBILITIES

- Maintain competency and perform Medical Assistant responsibilities as needed.

- Provide operational support across health centers based on organizational needs.

- Participate in committees, workgroups, trainings, and organizational initiatives.

- Perform other duties as assigned.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

Physical Demands And Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.  The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites.  The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.