About this role
Replaces and upgrades server components. Validates cabling, checking network environment build and connectivity is established, with limited supervision. Monitors and responds in ticketing environment, guiding less experienced technicians or implementing technical solutions. Helps facilitate training that aligns with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes.
Minimum Job Qualifications
Education and/or Experience:
3 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
High School Diploma, General Educational Development, or equivalent AND 2 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 1 years of experience in client-facing, direct customer support and service, data center, or related field experience.
Job Skills:
Customer Service: Demonstrated ability to deliver high-quality customer service, resolving issues with professionalism.
Troubleshooting: Demonstrated ability to troubleshoot and resolve technical issues.
Network Support: Demonstrated ability to manage and troubleshoot network infrastructure and connectivity.
Hardware Support Demonstrated experience diagnosing and repairing hardware issues in support of IT operations.
IT Infrastructure/Server Trouble Shooting Experience:
2 years of experience in IT infrastructure, data center services, or server administration.
Preferred Job Qualifications
Education and/or Experience:
4 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
High School Diploma, General Educational Development, or equivalent AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 2 years of experience in client-facing, direct customer support and service, data center, or related field experience.
Cloud Environment (Hyperscale) Experience :
1 year of experience in hyperscale cloud environments.