About this role
Front Desk Floater
William Douglas Management is seeking a dependable, customer-focused part-time Front Desk Floater to provide on-call, as-needed coverage at Adesso Homeowners Association. Reporting to the Community Manager, this position covers staff absences and scheduling gaps on weekdays and weekends.
This position does not have a fixed or recurring schedule, and no minimum number of hours or shifts is guaranteed. The floater will be contacted as coverage needs arise, which may include short-notice requests.
Shifts That May Require Coverage
- Monday–Friday: 7:00 a.m.–3:00 p.m. or 3:00 p.m.–11:00 p.m.
- Saturday–Sunday: 8:00 a.m.–4:00 p.m. or 4:00 p.m.–midnight.
Key Responsibilities
- Monitor the front desk and lobby, helping maintain a welcoming and secure environment.
- Greet and assist homeowners, residents, visitors, and service providers professionally.
- Follow building access procedures and accurately log visitors, packages, and other deliveries.
- Answer phone calls, document resident requests and concerns, and coordinate appropriate follow-up.
- Conduct building walkthroughs during assigned shifts and report maintenance or security concerns to the Community Manager.
- Communicate relevant updates and outstanding matters to incoming staff.
Qualifications
- Two or more years of customer service, reception, hospitality, or related experience preferred.
- Prior experience working directly with clients, residents, or guests required.
- Friendly, professional demeanor and a strong customer service focus.
- Sound judgment, conflict-resolution skills, attention to detail, and excellent follow-through.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and Microsoft Windows.
- Punctuality, dependability, and reliable attendance for accepted shifts.
- Flexible availability to provide weekday and weekend coverage as needed.
Applicants should specify their availability for the shifts listed above and their ability to accommodate short-notice coverage requests.