Shift Lead

Shift Leads work with the Senior Shift Lead, and Management crew to ensure store operations are running smoothly at all times. Shift Leads are essential to maintaining a positive environment and experience.

Goals
• Greet, host, and communicate positively with customers.
• Resolve and communicate customer issues to managers.
• Train, support, and communicate with your team members regarding food preparation and delivery.
• Maintain safe, sanitary supportive, and positive work environments.

Physical Demands:
• Work is repetitive standing, stooping, squatting, bending, kneeling, and twisting.
• Regularly required to lift no more than 40 pounds unassisted.
• Frequently required to use hand-to-finger motions, handle or feel objects, and reach with hands/arms.
• Ability to express or exchange information by means of the spoken word in loud and fast-paced environments

Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
• Acts with integrity and honesty that promote the culture, values, and policies of Monty's Good Burger.
• Maintains a calm demeanor during periods of high volume or unusual events to set a positive example.
• Anticipates customer and store needs by evaluating the environment and customers for cues.
• Communicates necessary information to the manager so that the team can respond as necessary.
• Recognize alarms or changes in morale and performance and provides feedback to the manager.
• Provides high-quality service, products, and attentiveness to all customers by acting with a customer-comes-first attitude and connecting with the customer.
• Follows ALL Monty's Good Burger Operational Policies, Safety Protocols, Recipes, and Procedures.
• Maintains a clean and organized workspace/store so team members can work safely and efficiently.
• Using daily checklists and communication with managers to ensure all tasks are completed as needed.
• Follows health, safety, and sanitation guidelines for all products.
• Training and development with new hires. 
• Maintains operational/product machinery. 
• Manage break sheets to ensure breaks are always on schedule.
• Attends weekly check-ins with the store manager.
• Maintains regular and punctual attendance.

Why Monty’s?
We are an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. 
We take pride in providing a Safe and Friendly work environment while implementing best practices for growth.