Assistant Clinic Manager

Company Description

Therapy & Beyond is one of the largest BCBA-owned ABA organizations, founded and led by Dr. Regina Crone, BCBA-D, since 2006. At Therapy & Beyond we approach the needs of each patient both individually and as part of a dynamic interdisciplinary team working with experts in applied behavior analysis (ABA) therapy, speech-language pathology, occupational therapy, and counseling. We love helping individuals reach their full potential by supporting not only the patient but also their family. We are passionate about what we do while remaining true to our defining core values of:  Putting People First, Doing Our Best Together, Making Therapy Fun, and Above All, We grow potential

Job Description

The Assistant Clinic Manager is a key member of our leadership support team, working closely with the Clinic Operations Director and senior leadership to oversee daily clinic performance. This role drives operational efficiency through scheduling management, workforce coordination, EMR oversight, onboarding, and direct staff support. While primarily focused on administrative and operational excellence, this position may occasionally provide direct in-session coverage as needed.

- Provide high-level administrative support to the Clinic Operations Director, and Home Office.
- Oversee and optimize the daily schedule to ensure appropriate staffing levels, seamless transitions, and smooth operations.
- Track operational metrics, compile reports and summaries, and keep leadership informed on key activity areas.
- Ensure all clinic operations function in strict compliance with internal standards and procedures.
- Ensure complete and accurate EMR records, including patient profiles and employee timesheets.
- Direct office management tasks: track inventory, order supplies, and distribute equipment and materials.
- Ensure clinic cleanliness, safety, and functional organization.
- Support local client onboarding, gathering necessary patient information to facilitate smooth admission.
- Support new hire onboarding and coordinate clinical and administrative training schedules.
- Provide treatment support, including coverage during staff breaks and busy transition periods.
- Foster a positive, collaborative, and motivating therapy environment for staff and clients alike.
- Continuously build job knowledge, leadership capability, and professional skills to support ongoing career advancement.

Qualifications

- High school diploma or equivalent required; Bachelor's in a related field preferred.
- Prior supervisory or management experience highly desired. Proven experience in an administrative, healthcare, or operational role.
- Exceptional verbal and written communication skills with the ability to interact effectively with families, staff, and leadership.
- Outstanding organizational skills with sharp attention to detail and a high standard for quality work.
- Strong ability to prioritize tasks, meet strict deadlines, and balance competing operational priorities to achieve shared team goals.
- Aptitude for quickly learning new operational software, systems, and procedures.
- Demonstrated ability to remain composed, structured, and efficient in a fast-paced, dynamic work environment.
- Driven by empathy, positive teamwork, and open communication to support a collaborative and healthy workplace environment.

Additional Information

WHY YOU WILL LOVE WORKING AT T&B!

- Fun Work Environment

- Owned, Operated, & Led by a BCBA-D

- Earn a Competitive Salary

- Enjoy Medical, Dental, Vision & Life Insurance

- Enjoy Paid Holidays, PTO, and Work-Life Balance

- 401(k) Plan & Flexible Spending Account

- Opportunities to Grow within Leadership with Our Organization