Packet and Voice Engineer

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The Packet and Voice Engineer will be part of an optimization team that focuses on migrations to reduce cost and grooms customer and network circuits when required for real estate network projects.

Responsibilities

- Provision customer and network services in routers, data switches, voice switching platforms and transport equipment.
- Perform maintenance window grooming of customer and network circuits in support of optimization efforts.
- In-depth analysis on networks to reduce space, power and off-net costs. Develop plans for optimal use of network infrastructure.

- Configure, test, and turn up new network devices and decommission legacy equipment.

- Provide support to field operations, NOC and other internal and external groups as needed.

- Audit network database inventory to identify impacted equipment and facilities for optimization and site vacate projects.

- Performs other related duties or projects as assigned.

Qualifications

- At least five (5) years of experience with Ethernet, VoIP and Voice switching.
- Experience supporting carrier-grade Ethernet and IP services, including DIA, IP VPN, Ethernet, and WAN connectivity.
- Hands-on experience configuring and troubleshooting VLANs, 802.1Q trunking, Layer 2 switching, and Layer 3 routing.
- Understanding of QoS, traffic classification, marking, queuing, shaping, and policing in IP networks.
- Familiarity with network equipment and operating systems from vendors such as Cisco, Adtran, or equivalent platforms.
- In depth understanding of voice features and products including SIP, PRI, CAS, GR303 and business lines.
- Strong knowledge of Voice networks including Metaswitch.

- Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution.

- Ability to communicate effectively with a variety of functional teams, and strong interpersonal skills for supporting and advising sales teams on proper systems and process.

- Strong attention to detail, superb organizational skills, and ability to multi-task and prioritize.

- Ability to work across functional boundaries.

- Solve practical problems and deal with several variables in dynamic situations.

- Ability to be flexible in work schedule and to meet strict deadlines under minimal supervision.

Education

- Bachelor's degree in a related field, equivalent work experience may be substituted for the degree requirement.

Estimated base salary range: $77,100 - $118,600 USD/annually

Work Authorization Requirement:  This position is not eligible for employment-based visa sponsorship. Zayo will not provide, transfer, or assume sponsorship for any employment visa or work authorization for this position now or in the future.

#LI-Remote

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.