About this role
Employee Learning and Development is currently seeking a Learning and Development Specialist for University Counselor New Hire Training , who will lead group presentations and facilitate training content creation and evaluation, ensuring the consistency and accuracy of information presented.
Responsibilities :
- Communicates and delivers training content to new hires and advanced trainees as scheduled.
- Provides advanced skills and technical processes training as well as counseling strategy, program knowledge, policy/procedure, compliance, customer service and conversation skills training to enhance manager and employee performance.
- Identifies/incorporates best practices and lessons learned into program plans.
- Identifies advanced training skills needs and acts to fulfill the need.
- Develops learning activities, audio-visual materials, instructor guides, and lesson plans for the classroom.
- Reviews evaluations of training courses, objectives, and accomplishments. Assesses effectiveness of training as measured against business performance.
- Works closely with multiple departments to ensure consistency and timely implementation of updates as necessary.
- Regularly attends interdepartmental meetings and represents the Employee Learning and Development department.
- Compiles, creates, validates and communicates all information in the subject area via Operations Updates and electronic communication.
- Monitors trainees while in the training environment. Works with direct supervisor for any disciplinary action.
Qualifications:
- Bachelor’s degree from a regionally accredited institution.
- At least 1 year work experience as a GCE University Counselor or similar title.
- 2-3 years’ combined work experience in University Counseling and Student Services is strongly preferred.
- Previous experience in creating and delivering training preferred.
- An equivalent combination of education and relevant work experience and education may be substituted upon supervisor’s approval.
- Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.
Starting salary is $59,000 per year