OFC Training & Workforce Manager

Brighter Futures Start Here

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

Join the team

Join the team supporting Kmart's new highly automated Omnichannel Fulfilment Centre and help build the workforce capability that keeps a high-volume operation safe, productive and ready to deliver. Reporting to the OFC Site Manager, you'll connect operational plans with practical workforce and training solutions, ensuring the right people, skills and coverage are in place when they're needed.

This is an opportunity to shape workforce planning, onboarding, cross-training and competency practices for a new operation. You'll partner closely with site leaders, People and Capability, Learning and Capability, Health and Safety, labour hire partners and training providers, using data and continuous improvement to strengthen readiness, consistency and team member capability.

Successful applicant to start early 2027.

What you’ll be doing

- Translate volume forecasts and operational priorities into daily and weekly labour plans and rosters.

- Lead workforce reviews covering recruitment demand, onboarding, transfers, leave, absence coverage and labour hire requirements.

- Own the site training matrix, induction, cross-training, refresher training and competency assessment plan.

- Maintain accurate rosters, skills profiles, learning records and workforce data across approved systems.

- Partner with operational and subject matter experts to keep training materials and standardised work current and effective.

- Analyse attendance, labour utilisation, overtime, agency usage, training completion and capability trends to identify risks and improvements.

- Build strong partnerships with site leaders, support teams, labour hire agencies and training providers to resolve workforce and capability gaps.

To be successful in this role you’ll have:

- Experience in workforce planning, rostering or labour coordination within logistics, supply chain or another high-volume operation.

- Experience delivering and tracking operational training, onboarding and competency programs.

- A Certificate IV in Training and Assessment highly desirable.

- Strong analytical skills, including advanced spreadsheet analysis, reporting and data visualisation.

- Experience using workforce, time and attendance, learning management and reporting systems.

- A sound understanding of complex enterprise agreements and how they inform workforce planning, rostering and operational decisions.

- The ability to influence leaders, coach team members and communicate clearly across varied audiences.

- Strong planning and prioritisation skills, with a practical approach to solving workforce and capability challenges.

- A qualification in workforce planning, human resources, business or supply chain will be highly regarded.

Benefits we’ll offer you:

- Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.

- A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings

- Access to the Brighter Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!

- We want you to feel rewarded for your commitment and hard work that's why eligible team members get the opportunity to participate in a bonus program

- We offer inclusive parental leave, and ongoing support offered through our partnership with Circle In for team members of all backgrounds and family circumstances

- A dynamic learning and support program

- Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor

- A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes

- Great career opportunities across the broader Wesfarmers Group

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

We encourage you to tell us about any workplace adjustments that you would like, by emailing [email protected].

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now!

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