Customer Trainer (m/f/d)

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at  Intuitive . As a global leader in  robotic-assisted surgery  and  minimally invasive care , our technologies—like the  da Vinci surgical system  and  Ion —have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help  transform the future of healthcare , you’ll find your purpose here.

Job Description

Primary Function of Position:

Provides expert training on the da Vinci® and Ion systems while facilitating surgeon-led education for surgeons, first assistants, and OR staff across multiple surgical specialties. Collaborates closely with cross-functional teams to continuously enhance training programs and support customer training, engineering, and training research initiatives, helping to advance clinical and educational excellence.

Roles and Responsibilities:

- Conduct da Vinci® and Ion training programs for surgeons, physicians, and their care teams at designated training centers and remote centers.
- Lead and support specialized training programs and society events.
- Act as subject matter expert for internal projects, as needed.
- Supports new product development initiatives through the creation and enhancement of training materials, protocol development, and training research activities
- Collaborates with the Training team to continuously enhance and evolve training programs, bringing creativity, flexibility, and a commitment to excellence.
- Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products.
- Occasional support of the da Vinci® System in a hospital operating room.
- Support da Vinci® Surgical System troubleshooting and maintenance at the training center.
- Manage training center logistics, inventory, and training calendars.
- Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories.
- Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices.
- Maintaining competency and currency on technology training protocol following the onboarding program guidelines, and annual competency check.

Qualifications

Required Knowledge, Skills, and Experience:

- Bachelor’s degree (B.A./B.S.) or equivalent clinical or medical experience required.
- Professional training experience and medical device industry is preferred.
- Clinical and/or operating room experience is preferred.
- High capacity and excellent problem-solving skills.
- Professional, proactive, and solution-oriented mindset.
- Strong interpersonal and collaboration skills.
- Flexibility to accommodate varying training schedules and business needs.
- Excellent communication skills in English and German is required.
- Up to 20% travel.

Additional Information

Wir schätzen jede Person in ihrer Individualität – unabhängig von Geschlecht, ethnischer oder sozialer Herkunft, Religion, besonderen Bedürfnissen, Alter oder sexueller Identität. Diskriminierung hat bei uns keinen Platz.

Haftungsausschluss für US-Exportkontrollen : In Übereinstimmung mit den U.S. Export Administration Regulations (15 CFR §743.13(b)) können einige Positionen bei Intuitive Surgical US-Exportkontrollen für potenzielle Mitarbeitende unterliegen, die Staatsangehörige von Ländern sind, die derzeit einen Embargo- oder Sanktionsstatus haben.

Bestimmte Informationen, die Sie im Rahmen der Bewerbung angeben, werden verwendet, um festzustellen, ob Intuitive Surgical (i) in Ihrem Namen eine Exportlizenz von der US-Regierung einholen muss (das Lizenzierungsverfahren der Regierung kann bis zu sechs Monate dauern) oder (ii) einen Technology Control Plan (TCP) implementieren muss (verlängert den Einstellungsprozess in der Regel um 2 Wochen).

Für alle Positionen bei Intuitive, die Exportkontrollen unterliegen, steht ein endgültiges Angebot unter dem Vorbehalt, dass vor dem geplanten Eintrittsdatum eine genehmigte Exportlizenz und/oder ein vollständig ausgeführter Technology Control Plan (TCP) vorliegt. Das Eintrittsdatum kann dabei angepasst werden, sofern der Genehmigungsprozess den Einstellungsbedarf nicht unangemessen beeinträchtigt.

Diese Position kann abhängig von den betrieblichen Anforderungen und/oder der Erfahrung der ausgewählten Kandidatin bzw. des ausgewählten Kandidaten auf einer anderen Jobstufe als hier angegeben besetzt werden. Die Vergütung richtet sich nach der Jobstufe sowie der Qualifikationen der Kandidatin bzw. des Kandidaten, selbstverständlich unter Berücksichtigung aller gesetzlichen Vorgaben.