National Contracts & Support Manager

We Are Woolworths Group We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

National Contracts & Support Manager Step into a high-impact national leadership role where you will establish, govern, and execute Woolworths New Zealand’s strategic contractor management framework and key service agreements across our network. Combining national vendor stewardship with hands-on operational leadership, you will deliver exceptional facilities maintenance, embed ISO-aligned asset management standards, and curate frictionless workplace experiences across our Support Office environments. Based out of our Favona Support Office and Primary Connect DCs, you will lead high-performing supplier relationships that optimise asset lifecycles, drive safety compliance, and champion continuous service innovation.
What you'll do:
- Design, embed, and govern a best-in-class national Contractor Management Framework while partnering with Procurement and Legal to source, negotiate, and onboard major service partners.
- Oversee commercial supplier governance, lead formal quarterly business reviews (QBRs), and manage national contract performance, scope variations, and dispute resolutions.
- Drive value optimisation initiatives to achieve ideal preventative-to-reactive maintenance cost ratios across national operations.
- Lead end-to-end facilities operations and a hospitality-driven workplace experience across Support Office sites, overseeing soft FM, on-site contractors, space utilisation, and workplace technology enhancements.
- Embed ISO 55001 asset management principles and maintain national CMMS (Maximo/FRC) data integrity to maximise equipment reliability and preserve physical asset value.
- Author standard work instructions and collaborate with sustainability teams to track contractor alignment with corporate decarbonisation, waste diversion, and energy targets.
- Champion ISO 45001 safety standards, contractor accreditation, Building Warrant of Fitness (BWOF) compliance, and safe work protocols to ensure a zero-harm environment.

What you'll bring:
- 3 to 5+ years of experience in contract management, strategic procurement, or vendor governance, ideally within facilities management, supply chain, or construction.
- Proven commercial acumen with strong negotiation, influencing, and supplier performance management capabilities.
- Demonstrated ability to build strong, collaborative relationships with diverse internal executive stakeholders and external service partners.
- Experience embedding asset management frameworks and utilising enterprise systems such as CMMS (Maximo/FRC), SAP, or workflow platforms.
- Exposure to incorporating AI tools into daily routines to streamline reporting, data analysis, and operational documentation.
- Strong analytical, problem-solving, and change management skills with the capability to upskill regional teams in contract supervision.
- Flexibility to undertake regional travel as needed to support sites across the network.

What you’ll experience A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or p hysical support for team members and their families A progressive and competitive leave policy that gives you more space for what matters to you Team discounts across our range of Woolworths Group brands you know an d love and a robust rewards program that celeb rates and incentivises purpose-driven work Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre- tax salary. Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.

Everyone belongs at Woolworths Group Diversity, equity, inclusion, and belonging are key to realising our purpose of be tter together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our grou p and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.