Service Manager

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# Primary Details
Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here

- Newcastle, NSW
- Permanent role, full-time hours
- Lead a corporate workers compensation portfolio and make a meaningful impact for employers and injured workers.
- Hybrid role, Happy to Talk flexible working

The opportunity

We have an exciting opportunity for an experienced Service Manager to join our NSW Nominal Insurer business. Leading a corporate portfolio, you'll oversee the delivery of workers compensation services for large employers while supporting positive outcomes for customers, stakeholders and the business.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

- Lead, coach and develop a team delivering high-quality workers compensation services to a portfolio of large corporate clients within the NSW Nominal Insurer scheme.
- Build trusted relationships with employers, brokers and intermediaries, developing a strong understanding of their business needs and risk profiles.
- Communicate complex claims strategies, performance insights and legislative considerations with confidence across meetings, presentations and stakeholder forums.
- Drive strong portfolio performance across customer outcomes, claim costs, compliance and service quality.
- Provide leadership and decision-making support on complex and high-value claims, including strategy, estimates and delegated authorities.
- Partner with internal stakeholders to deliver seamless service outcomes while fostering a culture of professionalism, accountability and continuous improvement.

About you

- Proven experience leading Workers Compensation claims teams, ideally within a corporate or large employer portfolio.
- A strong understanding of the NSW Workers Compensation scheme and the needs of large, sophisticated employers and their intermediaries.
- Highly developed presentation and communication skills, with the ability to explain complex claims strategies clearly and credibly to senior stakeholders.
- A relationship‑focused leader who builds trust through expertise, consistency and transparency.
- Demonstrated capability in coaching and developing Case Managers to deliver high-quality service outcomes.
- Confident decision maker with strong commercial awareness and sound judgment.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here .

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here .

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] .

Skills:
Business Process Improvements, Claims Administration, Claims Settlement, Conflict Resolution, Critical Thinking, Customer Value Management, Emotional Awareness, Individual Resilience, Intentional collaboration, Managing performance, Mentorship, Personal Injury Claims, Regulatory Compliance, Risk Management, Team Development

Application Close Date: 06/11/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.