Service Partnering Lead - ISC

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the Role

The Service Partnering Lead-ISC role acts as the CTO’s senior technology partner and representative for an assigned Operating Unit Region and its relevant Commercial, QSC, R&D and Corporate Functions organisations and Technology Leaders. It maintains an end-to-end view of the CTO technology landscape, performance, dependencies, risks, investment and future requirements.

Acts as the principal CTO representative to assigned leadership teams. Connects business strategy with technology priorities, provides visibility and insight to inform decisions, and facilitates a coordinated CTO response to business needs. Offers trusted counsel, constructive challenge and an authoritative view of technology health (accountability remains with relevant product, service, project, risk, financial and operational owners).

Role responsibilities

1. Strategic CTO Partnering

Act as the principal CTO partner for the assigned Operating Unit Region and its Commercial, QSC, R&D and Corporate Functions stakeholders, including close working with Technology Site Partners and local technology leaders. Connect business strategy, site priorities and regional technology needs with CTO plans, make implications visible in decision-making, and provide trusted advice, constructive challenge and clear recommendations where priorities, demand, investment or delivery expectations need alignment.

2. Integrated Service, Risk and Performance Assurance

Maintain an end-to-end view of technology health across products, platforms, infrastructure, cyber, data, digital services, sites and delivery. Work with Technology Site Partners to understand site-level service experience, operational constraints, resilience concerns, local risk and compliance issues, and recurring pain points. Use service, operational, experience, financial and risk data to identify issues, trends and improvement opportunities, while ensuring material risks, compliance gaps, resilience concerns and dependencies are visible, tracked and escalated through the right forums.

3. Portfolio, Investment and Technology Roadmap Visibility

Provide an integrated view of strategic initiatives, portfolio delivery, lifecycle needs, demand, costs, funding, benefits and dependencies affecting the assigned region. Represent stakeholder needs in CTO discussions and highlight where technology, data, automation or emerging capabilities could improve performance, productivity, resilience or customer outcomes.

4. CTO Orchestration, Governance and Executive Insight

Bring together relevant product, service, engineering, cyber, data, architecture, portfolio and delivery teams to support a coherent CTO response to regional priorities. Facilitate governance, coordinate cross-functional escalation, track actions and provide the CTO with concise, evidence-based insight on stakeholder priorities, technology health, investment choices, material risks and matters requiring executive attention.

Success in the role

·       Business and Technology Leaders recognise the role as a trusted adviser and effective route into CTO.

·       Stakeholders have a clear, integrated view of technology plans, demand, investment, dependencies, risks and expected value.

·       CTO teams respond coherently to stakeholder needs, with effective facilitation, timely escalation and fewer unresolved cross-functional issues.

·       Agreed ITIL-aligned practices are consistently advocated, with process gaps and material non-adherence visible to accountable owners.

·       Material risks, resilience concerns, delivery dependencies and investment choices are visible, tracked and escalated when required.

·       The CTO receives timely, reliable insight and clear recommendations on matters requiring executive attention.

Basic Qualifications:

·       Senior-level experience working across complex, global technology environments and advising senior business or technology leadership teams.

·       Proven ability to connect business strategy with technology priorities, provide insight into investment and delivery decisions, and advocate consistent adoption of ITIL-aligned service management practices.

·       Broad understanding of enterprise technology, including products, platforms, infrastructure, cyber, data, architecture, digital services and delivery.

·       Ability to build trusted executive relationships, provide credible counsel, influence decisions and mobilise appropriate teams without direct authority.

·       Strong commercial, financial and portfolio awareness, with the judgement to assess demand, investment, benefits and supplier performance and advise accountable decision-makers.

·       Strong analytical judgement, using service, financial, operational, risk and experience data to develop evidence-based insight and recommendations.

·       Ability to work through ambiguity, balance competing priorities, constructively challenge stakeholders and maintain accountability for effective follow-through and escalation.

·       Clear and influential communication, with an inclusive, collaborative approach across global, culturally diverse and matrix organisations.

Preferred Qualifications:

·       ITIL Foundation or advanced ITIL certification.

·       Experience within a multinational technology organisation.

·       Experience of Digital Workplace, Infrastructure, Cloud and Enterprise Services.

·       Knowledge of ServiceNow and service performance reporting.

·       Experience supporting financial planning, demand management or technology portfolio governance.

·       Experience driving continual service improvement and service maturity initiatives.

·       Understanding of manufacturing, commercial, R&D or corporate technology environments.

Location – this role is based in: Bangalore, India

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Job Posting End Date

2026-11-04

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.