Collection & Risk Mitigation Specialist

Job Title: Collection & Risk Mitigation Specialist

Employment Type: FLSA hourly non-exempt

Compensation: $18.27–$21.63 per hour.

Position Summary

The Collection & Risk Mitigation Specialist will support the company’s efforts to recover financial losses, resolve outstanding obligations, investigate questionable sales practices, potentially problematic sales activities, or misconduct, and reduce financial and legal exposure in Puerto Rico.

This role will focus on reviewing transactions and supporting documentation, identifying potential recovery opportunities, coordinating collection efforts, preparing evidence and case files for legal review, and working with the company’s Puerto Rico legal counsel to pursue appropriate recovery actions, including litigation when warranted.

The ideal candidate will have experience in collections, civil litigation support, legal assistance, or risk management, preferably within a law firm or collections agency. The individual must be detail-oriented, analytical, persistent, and capable of organizing complex information into clear, well-documented cases that support effective recovery efforts.

Core/Primary Job Responsibilities:

- Identify and pursue opportunities to recover company funds associated with outstanding balances, contractual violations, questionable sales practices, or other sales-related financial losses.
- Review account records, contracts, commission records, customer transactions, and other documentation to determine potential amounts owed and support recovery efforts.
- Coordinate collection activities, payment follow-ups, demand letters, and other approved recovery measures.
- Work with internal departments and external collection agencies, when appropriate, to pursue outstanding amounts.
- Maintain accurate records of amounts claimed, amounts recovered, outstanding balances, collection costs, and case status.
- Escalate unresolved or disputed matters for legal review when necessary.

- Review and investigate questionable sales activities, misrepresentation, misconduct, and other activities that may result in financial losses.
- Identify discrepancies, irregularities, and potential violations of company policies or contractual obligations.
- Gather and organize supporting evidence, including agreements, sales records, payment histories, customer communications, and relevant internal documentation.
- Prepare factual summaries, timelines, and supporting records to document potential losses and recovery opportunities.
- Coordinate with Sales, Finance, Accounting, and Operations to validate information and establish the facts surrounding each matter.
- Recommend process improvements and preventive measures to reduce recurring losses and minimize future risk.
- Prepare comprehensive, well-organized case files for review by the company’s legal counsel in Puerto Rico.
- Compile evidence, transaction histories, case chronologies, and supporting documentation to assist counsel in evaluating potential legal action.
- Coordinate with legal counsel regarding recovery strategies, documentation requirements, demand letters, and potential litigation.
- Track case developments, deadlines, requests for information, and outstanding legal action items.
- Support pre-litigation and litigation activities by providing accurate records and responding to documentation requests.
- Ensure that legal strategies, communications, and recovery actions are coordinated with and authorized by the appropriate legal counsel.
- Coordinate with the designated internal risk management and insurance contact regarding incidents that may require insurance review or notification.
- Gather and organize documentation required for insurance claims, inquiries, and related follow-up.
- Track claim status, documentation requests, deadlines, and outstanding items.
- Assist in identifying financial, operational, and contractual risks that may require additional controls or corrective action.
- Maintain an organized tracking system for collection matters, investigations, potential losses, legal referrals, and recovery outcomes.
- Prepare periodic reports summarizing outstanding cases, potential financial exposure, recovery progress, and matters requiring escalation.
- Document all collection and risk mitigation activities accurately and consistently.
- Maintain confidentiality and ensure that sensitive financial, customer, employee, and legal information is handled appropriately.

Requirements

Requirements, Education, Skills, Qualifications, and Experience:

- Two to five years of relevant experience in collections, a collections agency, a law firm, civil litigation support, legal assistance, or a comparable role.
- Experience reviewing financial records, contracts, transactions, or supporting documentation.
- Familiarity with collection procedures, payment disputes, demand processes, and recovery of outstanding balances.
- Strong investigative, analytical, organizational, and documentation skills.
- Ability to identify discrepancies and prepare clear, evidence-based case summaries.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office, particularly Excel, and electronic document management systems.
- Ability to manage multiple cases, prioritize deadlines, and maintain accurate records.

Preferred Qualifications

- Experience supporting recovery efforts resulting from sales misconduct, contractual disputes, or financial losses.
- Experience preparing case files and supporting documentation for attorney review.
- Familiarity with civil litigation, collections, and pre-litigation recovery processes.
- Experience coordinating with external legal counsel, collections agencies, or insurance providers.
- Knowledge of Puerto Rico’s legal and business environment.
- Bilingual proficiency in English and Spanish.

Key Competencies

- Investigative judgment and attention to detail.
- Persistence and accountability in pursuing recovery opportunities.
- Strong analytical and problem-solving abilities.
- Professional discretion when handling sensitive information.
- Effective coordination across Legal, Sales, Finance, Accounting, and Operations.
- Ability to translate complex records into clear, actionable findings.
- A proactive approach to reducing financial exposure and preventing recurring losses.

### Benefits
Compensation & Benefits:

- Long term stability in a fast-growing industry
- Competitive compensation,
- Paid Holidays
- Generous 401(k) option
- Dental Insurance
- Employer Paid Basic Life and AD&D Insurance
- Employer Paid Long Term Disability
- Optional Employee Paid - Voluntary Benefits
- Health insurance
- Life insurance
- Vacation
- Vision insurance
- Opportunity for career development and advancement with a rapidly growing company
- High-energy, fun, and friendly culture

The benefits package will be available after 60 days of employment. Certain benefits are subject to eligibility requirements and the terms and conditions of the applicable benefit plans.

If you're ready to take a leap forward in your career, please click here to apply: https://zurl.to/dzTF?source=CareerSite

Any candidates meeting the qualification requirements for the Legal Recovery & Litigation Support Specialist role will be contacted. We’re looking forward to hearing from you!

Equal Employment Opportunity

ProSolar Puerto Rico, LLC is an equal opportunity employer and does not tolerate discrimination or harassment of any kind. All employment-related decisions are made without regard to race, color, sex, pregnancy, sexual orientation, gender identity, gender expression, age, national origin, religion, disability, veteran status, genetic information, or any other status protected under federal or Puerto Rico law.

Our commitment to Diversity, Inclusion, and Belonging drives our ability to build diverse teams and foster inclusive work environments. At ProSolar, we believe that empowering people and valuing their differences helps us create a future powered by the sun for everyone.

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