Product Manager - Automotive & AI Products

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

Product Manager, Automotive & AI Products (Australia)

About this opportunity:

Podium is looking for a Product Manager to own and grow our automotive product portfolio in Australia, with a particular focus on the next wave of AI products for dealerships. Australian dealerships are under pressure to respond faster, convert more enquiries and deliver a better customer experience with leaner teams. You’ll be responsible for shaping how AI helps them do that, from the first web enquiry through to service and repeat business. You’ll work closely with engineering, design, data, sales and customer success to define the strategy, ship products dealers rely on every day, and prove their impact with clear metrics. This is a high-visibility role in a growing market, with real influence over what we build and why.

What you will be doing:

- Define the product strategy and roadmap for our automotive AI products in the Australian market

- Set goals and success metrics for each product, and track adoption, conversion and revenue impact for dealership customers

- Work with sales, customer success and support teams to understand the needs of Australian dealer groups and independent dealerships

- Collaborate across product teams to ensure a consistent experience across the Podium platform, and to bring global product capabilities to the Australian market

- Define how AI behaves in automotive scenarios such as new and used vehicle enquiries, test drive bookings, service appointments and follow-up, including quality, safety and escalation to human staff

- Partner with engineering to prioritise initiatives based on customer research, and support the build, launch and iteration of those initiatives

- Work with data and ML counterparts to evaluate AI performance, using conversation analysis and customer feedback to continuously improve outcomes

- Conduct user research weekly, including dealer principals, sales teams, BDC and service staff, to keep priorities data-driven

- Communicate goals, progress and results to the executive team and across the company

- Monitor the Australian automotive and AI landscape, including competitors, partners and DMS/CRM integrations, to identify new opportunities

What you should have:

- 3-5 years of product management experience in a fast-paced environment

- Experience working on messaging platforms or tools and growing user adoption

- Experience shipping AI-powered, LLM-based or automation products, or a strong working understanding of how they are built, evaluated and improved

- Ability to proactively anticipate problems and seek out opportunities

- Strong understanding of customer research and product prioritisation

- Demonstrated ability to communicate and present across multiple levels of leadership

- Right to work in Australia and the ability to work from our Melbourne CBD office

What we hope you have:

- Experience in automotive retail, dealership software or another high-consideration local retail sector

- Familiarity with the Australian automotive market, including dealer group structures, OEM relationships and common DMS/CRM platforms

- Experience defining evaluation frameworks, guardrails or quality metrics for AI conversations

- Experience with SaaS products sold to small and medium-sized businesses

- Comfort working with data and analytics tools to measure product performance

- Experience working with global product and engineering teams across time zones

Why you’ll love working here:

- Own a product area where AI is changing how local businesses work, and see the impact in real dealerships

- Help shape our strategy for the Australian automotive market, with the visibility and autonomy that come with that

- Work with a collaborative team that values curiosity, ownership and straight talk

- Ship quickly, learn from real customer conversations and iterate in a fast-moving AI space

- Be part of a global company with a growing presence in Australia

Benefits

- Open and transparent culture

- Health and Wellbeing Benefits – $650/month allowance, spend it your way

- 4 weeks of annual leave

- Melbourne CBD Office – Located on the corner of Queen & Collins St, with end-of-trip facilities and bike storage

- Snacks and drinks always stocked

- Catered lunch the last week of every month

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.