Systems Support Specialist III

We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

Major Responsibilities

- Provide   hands on   support by installing, diagnosing, repairing,   maintaining   client   management   and asset systems.

- Support local server hardware, operating systems, network   infrastructure   and telephony by delivering hands on support   through   troubleshooting incidents with customers via phone or virtual communication.

- Management , troubleshooting and configuration of M365   platform   and related technologies. Including Azure AD, Skype for Business, Teams, Intune, SharePoint Online.

- Perform assigned tasks with minimum supervision and   manage   efforts based on proper triage prioritization,   documentation   and closure; takes corrective action and/or escalates incidences to reduce service down time.

- Create documentation on   new issues   resolved, root cause analysis as well as troubleshooting steps   attempted   prior to closing or escalation of service requests

- Assist   in the implementation(s) of business systems and manufacturing initiatives delivering configurations and end user desktop support with adapt ation and   assistances   of usage.

- Participate in service desk call/ticket queue as necessary

- Perform system upgrades;   assist   end users with migrating to new applications and converting personally developed data files.

- Follow operational standards for reporting, monitoring,   troubleshooting   and sourcing   issues with provided tool sets.

- Maintain asset inventory of software and hardware through the asset management tool sets .

- Ensures all configurations   comply with   IT policies and security parameters.

- Consult with IT personnel as necessary to diagnose and resolve system or networking issues.

- Assist   with development, implementation, and management of policies,   processes   and standards within the complex technical environment across data,   voice   and video service delivery platforms.

- Establish and implement activities to improve technology compliance with internal policies and standards.

- Interact with vendors for incident resolution as   required .

Minimum Job Requirements

Education

- Associate degree in Computer Science or equivalent experience

Certification / License

Work Experience

- 5 years of experience troubleshooting PC’s, printers,   phone   and network issues

Knowledge / Skills / Abilities

- Advanced knowledge of Microsoft technologies relating to the configuration and troubleshooting of   previous   and current versions of Microsoft Windows, Office, Outlook, network printing,   M 365;

- Solid understanding of networking, wireless and telecommunication   fundamentals;

- Understanding/troubleshooting of Mobile technology and MDM as it relates to Smart Phones and   Tablets;

- Understanding of installation/configuration and troubleshooting of audio/visual equipment to include video/teleconferencing and   projectors;

- Strong   problem solving   skills;

- Solid verbal and written communication skills and willingness to actively contribute   in   a team   environment;

- Ability to be on-call and deliver support during operations service interruptions

- Ability to work later evening nights and weekend if   required   supporting business needs or IT initiatives

- Ability to travel among other facilities if needed

Preferred Job Requirements

Education

- Bachelor’s degree in Computer Science   or equivalent experience