IT App Management Specialist

Job Description

- Provide day-to-day support and administration for business applications to ensure system availability and optimal performance.

- Participate in projects to design, develop, test, implement, and roll out new or existing software applications.

- Resolve application incidents, perform root cause analysis, and communicate solutions effectively to business users.

- Monitor application performance and proactively identify opportunities for system improvements.

- Collaborate with business users to gather requirements and recommend system enhancements that improve operational efficiency.

- Coordinate with external vendors and internal stakeholders to troubleshoot issues, implement enhancements, and manage application changes.

- Administer and support SAP Business One (SAP B1) , including troubleshooting, user support, and system enhancements.

- Administer and support the Kissflow platform, including workflow configuration, form development, business process automation, user management, and troubleshooting.

- Configure, maintain, and continuously improve Kissflow workflows to streamline business processes.

- Support User Acceptance Testing (UAT), system integration testing, and production deployment.

- Maintain application documentation, user manuals, SOPs, and technical knowledge base.

- Ensure application availability, data integrity, and compliance with IT policies and security standards.

- Provide end-user training and technical guidance for business applications.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.

- Minimum 3 years of experience in Application Support, IT Application Management, or a related role.

- Hands-on experience supporting ERP systems; strong knowledge of SAP Business One (SAP B1) is mandatory.

- Experience administering and supporting Kissflow, including workflow configuration, business process automation, and user management, is highly preferred.

- Knowledge of Software Development Life Cycle (SDLC), Cloud Computing, Networking, and Database concepts.

- Experience with SQL, API integration, or system integration is an advantage.

- Knowledge of Low-Code/No-Code platforms is a plus.

- Strong analytical and problem-solving skills with the ability to perform root cause analysis.

- Excellent communication skills in both Thai and English.

- Detail-oriented with strong logical thinking and the ability to work independently as well as collaboratively.

- Customer-oriented mindset with strong interpersonal skills and the ability to manage multiple priorities effectively.

Location: Head Office Rama9 Soi53