Senior Service Engineer

Position Summary

We are seeking a committed and skilled Network Engineer to join our 7x24 shift operations team, responsible for monitoring and supporting network infrastructure within a mission-critical environment. The role focuses on incident handling, change execution, and operational support for network components only.

Key Responsibilities

- Provide 24/7 network infrastructure support in a shift-based rotation

- Monitor and resolve network-related incidents, escalating non-network issues to appropriate teams

- Handle network-related change requests and user requests in accordance with operational procedures

- Perform administration and operational tasks on Cisco switches and F5 LTM/GTM load balancers, based on Tier 2-provided procedures and guidelines.

- Maintain and update documentation for network incidents, changes, and configurations

- Collaborate with other infrastructure teams to ensure seamless operations and issue resolution

- Participate in network health checks, performance monitoring, and proactive maintenance

- Support NOC operations and contribute to continuous improvement initiatives

Requirements

- Minimum 3 years of IT experience in infrastructure or network support

- At least 2 years of experience in IT helpdesk or service desk support, handling user and change requests

- 1 year of hands-on experience in network operations, including switch and load balancer support

- Familiarity with NOC support models, including incident and change management workflows

- Strong network troubleshooting skills

- Experience supporting Cisco switches and F5 LTM/GTM

- Advanced experience (preferred) in Cisco ACI and MSO (Multi-Site Orchestrator)

Preferred Attributes

- Strong analytical and problem-solving skills

- Ability to work independently and under pressure in a fast-paced environment

- Effective communication and documentation skills

- Willingness to work in a 7x24 shift rotation, including weekends and holidays