Sales Enablement Manager (R-20079)

Key Responsibilities:

- Act as the business and process SME for Salesforce (SFDC), owning end-to-end lead, opportunity, quote, contract, order and renewal workflows.

- Own and optimize sales-side Salesforce processes to improve sales execution, user experience and operational efficiency.

- Drive pipeline governance, opportunity management and CRM data quality to ensure accurate reporting and decision-making.

- Oversee contract-to-order processes and ensure appropriate controls around products, pricing, approvals, payment terms, contract dates and invoice schedules.

- Partner with Sales, Sales Operations, Finance, Legal, Operations, IT and implementation partners to resolve complex process, system, contract and integration issues.

- Oversee business-side Salesforce administration and support across access, profiles, permissions, queues, workflows, reports and dashboards.

- Lead business requirements gathering for Salesforce enhancements and translate business needs into functional requirements.

- Coordinate and participate in end-to-end UAT, defect tracking, Jira story validation, release sign-off and post-implementation support.

- Drive Salesforce adoption across Sales and Sales Support through structured training, process communication and ongoing enablement.

- Own and maintain SOPs, process maps, user guides, training materials and operating controls.

- Manage Salesforce-to-legal system (Apollo) handoffs and drive issue tracking and reconciliation.

- Identify process gaps and manual workarounds and drive automation, standardization and continuous process improvements.

Key Requirements:

- 6+ years of experience.

- Bachelor’s/Master’s degree in Business Administration, Information Technology, Computer Science, Commerce or a related discipline.

- Strong hands-on experience with Salesforce (SFDC) is mandatory; Salesforce certification will be an added advantage.

- Relevant experience in Sales Enablement, Sales Operations, CRM Operations or Salesforce-driven business processes.

- Strong understanding of lead-to-order processes, including lead, opportunity, quote, contract, order and renewal management.

- Experience in CRM implementations, Salesforce enhancements, business requirement gathering and UAT.

- Strong understanding of CRM governance, pipeline management, reporting and data-quality controls.

- Experience driving process improvements, automation and standardization across sales processes.

- Strong stakeholder management skills with the ability to partner with Sales, Finance, Legal, Operations, IT and implementation teams.

- Ability to independently manage projects, priorities and cross-functional business requirements.

- Strong analytical, problem-solving and decision-making skills.

- Excellent communication, presentation and training skills with the ability to drive user adoption and change.