About this role

Overview <div class="OutlineElement Ltr SCXW192220303 BCX8">With more than 45,000 employees and partners worldwide, the Microsoft Customer and Partner Solutions (MCAPS) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. </div><div class="OutlineElement Ltr SCXW192220303 BCX8"> The Customer & Commercial Success (C&CS) organization, an organization within MCAPS, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. </div><div class="OutlineElement Ltr SCXW192220303 BCX8"> Support for Mission Critical (SfMC) is the team Microsoft’s most critical customers rely on when failure is not an option. </div><div class="OutlineElement Ltr SCXW192220303 BCX8"> We are looking for a Cloud Solution Architect (CSA) to join the Mission Critical team, working alongside our sr architects on the repeatable intellectual property they deliver to those customers. Your focus is making that IP better: integrating AI so each delivery takes less effort, sharpening the risks it exposes, and making what the customer receives clearer and more useful. The work spans reliability and operational readiness, AI behavior drift and integrity, operational controls, consumption and unit cost, and output quality. During your ramp, you are not accountable for customer delivery; your customer exposure is structured observation alongside sr architects, which is how you build toward customer readiness. </div><div class="OutlineElement Ltr SCXW192220303 BCX8"> This opportunity will allow you to develop deep hands-on skills in AI and Azure engineering, learn how repeatable IP is designed, tested and shipped to a global delivery team, and build the technical judgment that leads to Mission Critical customer work. This role is 100% onsite at a Microsoft office. </div><div class="OutlineElement Ltr SCXW192220303 BCX8"> </div><div class="OutlineElement Ltr SCXW192220303 BCX8"> Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. </div> Responsibilities <div class="OutlineElement Ltr SCXW258806865 BCX8">With direct coaching and guidance from more experienced peers: </div><div class="ListContainerWrapper SCXW258806865 BCX8"><ul class="BulletListStyle1 SCXW258806865 BCX8"><li class="OutlineElement Ltr SCXW258806865 BCX8">Improve the repeatable IP our architects already deliver: integrate AI so each delivery takes less effort, sharpen the risks it exposes, and make the customer-facing output clearer and more actionable. </li></ul></div><div class="ListContainerWrapper SCXW258806865 BCX8"><ul class="BulletListStyle1 SCXW258806865 BCX8"><li class="OutlineElement Ltr SCXW258806865 BCX8">Turn field feedback into improvements: reproduce the reported problem in a lab, make the correction, write the check that proves it is fixed, and record what changed and why. </li></ul></div><div class="ListContainerWrapper SCXW258806865 BCX8"><ul class="BulletListStyle1 SCXW258806865 BCX8"><li class="OutlineElement Ltr SCXW258806865 BCX8">Build and test the automation, queries, prompts, agents and templates that let a deliverable be executed consistently by many architects rather than rebuilt each time. </li></ul></div><div class="ListContainerWrapper SCXW258806865 BCX8"><ul class="BulletListStyle1 SCXW258806865 BCX8"><li class="OutlineElement Ltr SCXW258806865 BCX8">Run the defined analysis behind a deliverable, such as behavior drift and integrity baselines, consumption and unit cost, or output quality scoring, validate the result against the documented method, and escalate anything that looks wrong. </li></ul></div><div class="ListContainerWrapper SCXW258806865 BCX8"><ul class="BulletListStyle1 SCXW258806865 BCX8"><li class="OutlineElement Ltr SCXW258806865 BCX8">Write the material that makes IP usable by someone else: delivery guides, runbooks, worked examples, test data and acceptance checks. </li></ul></div><div class="ListContainerWrapper SCXW258806865 BCX8"><ul class="BulletListStyle1 SCXW258806865 BCX8"><li class="OutlineElement Ltr SCXW258806865 BCX8">Act as customer zero for our own AI tooling and agents, stress-testing them internally before they are used in any customer environment, and reporting what breaks. </li></ul></div><div class="ListContainerWrapper SCXW258806865 BCX8"><ul class="BulletListStyle1 SCXW258806865 BCX8"><li class="OutlineElement Ltr SCXW258806865 BCX8">Build Mission Critical, Azure and AI platform depth through structured onboarding, accreditation, teach backs and supervised observation of sr architect delivery, incorporating coaching feedback as you progress toward customer readiness. </li></ul></div><div class="ListContainerWrapper SCXW258806865 BCX8"><ul class="BulletListStyle1 SCXW258806865 BCX8"><li class="OutlineElement Ltr SCXW258806865 BCX8">Builds familiarity around how to execute work in compliance with industry and Microsoft guidelines and procedures </li></ul></div> Qualifications <div class="OutlineElement Ltr SCXW110902628 BCX8">Required Qualifications</div><div class="OutlineElement Ltr SCXW110902628 BCX8"> </div><div class="ListContainerWrapper SCXW110902628 BCX8"><ul class="BulletListStyle1 SCXW110902628 BCX8"><li class="OutlineElement Ltr SCXW110902628 BCX8">Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field OR equivalent experience. </li></ul></div><div class="OutlineElement Ltr SCXW110902628 BCX8"> </div><div class="OutlineElement Ltr SCXW110902628 BCX8">Preferred Qualifications </div><div class="OutlineElement Ltr SCXW110902628 BCX8"> </div><div class="ListContainerWrapper SCXW110902628 BCX8"><ul class="BulletListStyle1 SCXW110902628 BCX8"><li class="OutlineElement Ltr SCXW110902628 BCX8">Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field OR equivalent experience </li></ul></div><div class="ListContainerWrapper SCXW110902628 BCX8"><ul class="BulletListStyle1 SCXW110902628 BCX8"><li class="OutlineElement Ltr SCXW110902628 BCX8">Technology Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) </li></ul></div><div class="ListContainerWrapper SCXW110902628 BCX8"><ul class="BulletListStyle1 SCXW110902628 BCX8"><li class="OutlineElement Ltr SCXW110902628 BCX8">Hands-on experience in AI technologies </li></ul></div><div class="OutlineElement Ltr SCXW110902628 BCX8"> In addition </div><div class="ListContainerWrapper SCXW110902628 BCX8"><ul class="BulletListStyle1 SCXW110902628 BCX8"><li class="OutlineElement Ltr SCXW110902628 BCX8">Good written and verbal communication skills. </li></ul></div><div class="ListContainerWrapper SCXW110902628 BCX8"><ul class="BulletListStyle1 SCXW110902628 BCX8"><li class="OutlineElement Ltr SCXW110902628 BCX8">Ability to follow a documented method precisely, and to say so clearly when it does not fit what you are seeing. </li></ul></div><div class="ListContainerWrapper SCXW110902628 BCX8"><ul class="BulletListStyle1 SCXW110902628 BCX8"><li class="OutlineElement Ltr SCXW110902628 BCX8">Curiosity to take something apart to understand it, and the discipline to write down what you learned. </li></ul></div><div class="ListContainerWrapper SCXW110902628 BCX8"><ul class="BulletListStyle1 SCXW110902628 BCX8"><li class="OutlineElement Ltr SCXW110902628 BCX8">Willingness to work in an in-office setting. </li></ul></div><div class="ListContainerWrapper SCXW110902628 BCX8"><ul class="BulletListStyle1 SCXW110902628 BCX8"><li class="OutlineElement Ltr SCXW110902628 BCX8">Support a positive, inclusive, and customer-focused team culture. </li></ul></div> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>