About this role
# Position:
Partner Enablement Specialist
Job Description:
Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently, and transform in a dynamic market (more information through this link : https://www.arrow.com/globalecs/ ).
Purpose
Build and run the Partner Enablement Team, own the partner onboarding programme end to end, and be the single voice of partners towards Product Management.
Key Responsibilities
- Qualify partners: assess readiness, conduct discovery calls, and identify high-potential opportunities for Arrow sales.
- Deliver demos: run standard product demonstrations and support advanced demos with sales teams.
- Configure & onboard: guide partners through setup, data imports, users, pipelines, quotes, and catalog configuration.
- Train users: deliver sales and admin training sessions, webinars, and Q&A workshops.
- Drive adoption: conduct regular follow-ups, monitor engagement, and re-activate inactive partners.
- Capture feedback: log product requests, bugs, and enhancement ideas; contribute to FAQs and knowledge content.
- Collaborate internally: work closely with Sales and the Integration Support Specialist on CRM-related projects.
Success Measures
- 80%+ of partners configured within 30 days.
- 60%+ active partner adoption by Day 30.
- Minimum 2 trained sales users per partner.
- All product requests tracked and answered within 5 business days.
- Training satisfaction score of 4/5 or higher.
Profile
- 3-6 years' experience in Customer Success, Onboarding, Pre-Sales, Training, or Channel Enablement within SaaS or IT.
- Strong presentation and training skills.
- Experience with CRM platforms such as Salesforce, Dynamics, or HubSpot.
- Comfortable with data imports and basic system configuration.
- Fluent English and French; internal Arrow candidates with channel or ArrowSphere experience strongly encouraged.
What’s In It for You
- A full-time permanent role within a globally recognized IT leader.
- The chance to work on strategic, high-impact programs.
- A dynamic international environment, collaborating with teams across EMEA and North America.
- Opportunities for career growth and professional development in cloud and project management.
- A culture that values innovation, collaboration, and continuous improvement.
- Full Permanent contract,
- Social advantages: CNSS, CIMR, Health insurance.
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# Location:
MA-Casablanca, Morocco (Boulevard Al Quods)
# Time Type:
Full time
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# Job Category:
Business Support