About this role
Job Purpose
- Support business functions and provide detailed IT technical expertise to maintain applications support environment and resolve day to day issues.
Job Context & Major Challenge(s)
- Broad range of complex technical and/or professional work activities and timely and efficient completion of complex, non-routine work.
- Timely resolution of any issues and ensuring operational and project KPIs are met.
Key Job Accountabilities
- Investigate operational issues, problems, and requests for support, in coordination with colleagues and other stakeholders, seeking effective solutions and takes appropriate action for resolution.
- Respond to requests for support by means of modifications to system parameters, workarounds, reconfiguring systems, training users, or escalating to systems development staff or software suppliers.
- Monitor progress of requests for support and ensures users and other stakeholders are kept informed. Take corrective action to avoid or minimize delays.
- Produce logical software designs showing for example: processes, objects, data flows, inputs, stored data, and outputs.
- Perform tasks associated with operations, administration and maintenance tasks for Business Applications, Database Management Systems, and related Tools & Technologies.
- Develop, interpret, and execute test plans to verify correct operation of completed software.
- Define, document, and execute small-scale projects (or sub-projects) actively participating in all phases of the project. Identify, assess, and manage risks and issues which might impact on the success of the project.
- Participate in meetings with stakeholders and assists in presenting issues and solutions.
- Ensure compliance with information security policies, procedures, and standards.
- Ensure all work is carried out and documented in accordance with required standards, policies, and procedures.
Qualifications
- Bachelor’s degree in any computer science, information technology, computer engineering, or information systems discipline.
Knowledge and/or Experience
- 7 years’ IT experience.
- Prior working experience in Information Management applications (Aveva AIM/ISM/Tag Management Solution, Octave SmartPlant Applications (SPF/S3D), Documentum D2 or similar applications used in the Oil & Gas industry).
- Demonstrated experience in developing, customizing, and integrating business applications.
- Demonstrated experience in managing IT applications development/implementation projects.
- Demonstrated experience in IT applications support environment - ITIL knowledge.
- Demonstrated experience in IT applications’ risk, security, and continuity management.
Technical and Business Skills
- Competent in IT applications support tools & techniques.
- Excellent written and spoken English.
- Strong project management skills.
- Strong business analysis and system design skills.
- Good Understanding of Applications and Data Security.