Facilities Manager

Apple is now seeking an extraordinary Facilities Manager to support the growing team in Indonesia. The Facilities Manager is the culmination of all the skills and resources of a validated facility professional with additional cross-functional administration expertise and exceptional customer experience skills.

As a Facilities Manager, you will hold a strong emphasis on running site operations critical to ensuring consistent delivery and the highest performance levels for Soft & Hard Services. You will have the ability to harmonize with Apple corporate business functions & customers at all levels and provide multiple structured and/or ad-hoc, timely and accurate status reports.

Responsible for the delivery, management, and maintenance of services within offices and academies in Indonesia, including:

- Hands-on provision of site Soft & Hard Services
- Collaborating with Apple's LOB, RE&D and their nominated internal/external vendors/partners
- Input to in-GEO OPEX planning and budgets
- Handle Places commercial obligations, e.g., Lease, Utility & Vendor payments
- Drive consistency in Places site services and resources as directed
- Create and sustain Best Practices for the Facility Team
- Run single to multiple, simple to complex Facility initiatives, programs, and projects
- Adherence to the use of established protocols, tools & processes
- Follow up with Apple customers on site services delivery tracking, issues, risks, and results
- Ensure vendors' compliance with agreed SLAs and KPIs
- Implement tools, standards, policies, guidelines, and processes
- Input on Facility Management improvement programs
- Advising and driving improvement changes in Places Facility Management services at the Site level
- Support site OH&S compliance
- Manage office occupancy report and space planning

Minimum Qualifications

3-5 years of experience in Facility Management or related roles in the high-end corporate office environment
Degree qualified in related fields
Contract/Operations management experience
Must have professional fluency in written and spoken Bahasa Indonesia and English

Preferred Qualifications

Experience with space management/churn project management an advantage
IFMA certification desirable but not required
Passionate about customer services and end-user experience
Self-starter and capable individual contributor
Ability to connect with dispersed internal/external teams
Excellent communication and presentation skills