Director of Quality Assurance & Compliance

A leading company in the beauty and personal care industry is seeking an experienced Director of Quality Assurance & Compliance to lead quality management, regulatory compliance, and product safety across its operations. The ideal candidate will ensure that all products meet applicable quality standards, regulatory requirements, and consumer safety expectations while driving continuous improvement across manufacturing and supply chain processes.

ROLE PURPOSE:

The role will be responsible for building one quality governance system across all manufacturing sites, strengthening GMP compliance, improving audit readiness, and creating a strong quality culture across the organization.

The role should operate independently from Operations and Plant Management, with direct access to the CEO / Executive Management when required.

KEY RESPONSIBILITIES:

1. GROUP QUALITY GOVERNANCE

- Establish one unified Group Quality Management System.

- Define Group quality policies, standards and minimum requirements.

- Ensure consistent implementation across all manufacturing sites.

- Standardize quality governance across Cosmetics, Aerosols, Nutrition and Packaging operations where applicable.

2. GMP & COMPLIANCE

- Lead GMP compliance across all manufacturing sites.

- Ensure compliance with ISO 22716 and other applicable quality standards.

- Conduct regular internal quality and GMP audits.

- Identify systemic quality risks before they become customer or regulatory issues.

- Maintain continuous audit readiness.

3. CAPA, DEVIATION & CHANGE CONTROL

Build and govern Group-level systems for:

- Deviations

- CAPA

- Change Control

- OOS / OOT

- Root Cause Analysis

- Quality Risk Management

Ensure corrective actions address the root cause and are not closed only as documentation.

4. DOCUMENTATION & DATA INTEGRITY

Strengthen control of:

- SOPs

- Batch Manufacturing Records

- Specifications

- Logbooks

- Approval systems

- Document changes

- Record integrity

- Data integrity

Ensure documentation reflects actual operations and is consistently controlled across sites.

5. AUDIT MANAGEMENT

Own quality preparation and follow-up for:

- Customer audits

- Regulatory inspections

- Certification audits

- Supplier audits

Responsibilities include:

- Audit preparation

- Site readiness

- CAPA responses

- Follow-up and closure

- Prevention of repeated observations

6. SITE QUALITY OVERSIGHT

Provide functional leadership and oversight to site quality teams.

Monitor areas including:

- GMP compliance

- Deviations

- CAPA

- Customer complaints

- Microbiology

- Environmental monitoring

- Hygiene

- Pest control

- Calibration

- Validation

- Cross-contamination controls

- Warehouse quality compliance

7. QUALITY AUTHORITY

The role must have the authority to:

- Reject non-compliant materials

- Restrict or reject batch release

- Request investigations

- Require CAPA

- Escalate serious GMP risks

- Stop or recommend suspension of activities when product quality or consumer safety may be compromised

Quality decisions should not be overridden by production pressure.

8. SUPPLIER QUALITY

- Build supplier qualification and supplier quality management systems.

- Conduct or supervise supplier quality audits.

- Define supplier quality standards.

- Work closely with Procurement while maintaining independent Quality authority.

9. CUSTOMER COMPLAINTS & QUALITY INTELLIGENCE

- Review and trend customer complaints.

- Monitor product defects and recurring quality issues.

- Lead recall investigations where required.

- Identify repeat deviations and systemic quality trends.

- Convert quality data into preventive actions.

10. QUALITY CULTURE & TRAINING

Build an annual quality and GMP training program covering:

- Production

- Warehouse

- QC

- QA

- Maintenance

- Supply Chain

- Relevant support functions

The objective is to build Quality ownership across the company, not only inside the QA department.

11. MANAGEMENT QUALITY DASHBOARD

Develop and report Group-level quality KPIs including:

- Critical Deviations

- Major Deviations

- CAPA Closure

- Repeat Deviations

- Customer Complaints

- Right First Time

- Batch Rejection

- OOS

- Audit Findings

- Audit CAPA Closure

- Supplier Quality Performance

- Training Compliance

- Recall / Serious Quality Events

Requirements

- Degree in Pharmacy, Science, Chemistry, Microbiology or a related technical field.

- Typically 12–15+ years of Quality experience.

- Minimum 5+ years in a senior QA / Quality leadership role.

- Strong experience in GMP / cGMP.

- Strong knowledge of ISO 22716.

- Experience in multi-site quality management is highly preferred.

- Strong experience in external, customer and regulatory audits.

- Strong knowledge of CAPA, Deviations, Change Control, OOS/OOT and Quality Risk Management.

- Strong Root Cause Analysis capability.

- Experience in supplier qualification and supplier audits.

- Strong documentation and data integrity background.

- Experience in cosmetics is preferred.

- Pharmaceutical QA background is highly valued.

- Experience in Nutrition / Supplements is a strong advantage.

- Experience in managing and developing QA / QC teams.

- Strong leadership personality and ability to challenge Operations when required.

- High level of integrity and independence.

- Strong communication and senior management reporting skills.