Associate Desktop Systems Technician

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Associate Desktop Systems Technician

Location: Windsor, Connecticut | End User Services

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Headquartered in Windsor, Connecticut, SS&C supports organizations around the world with technology and services.

Get To Know The Team:

Based in Windsor, Connecticut, the Associate Desktop Systems Technician supports centralized IT hardware lifecycle and asset management operations for SS&C employees across the organization. The primary focus of this hands-on position is processing returned and incoming technology equipment, maintaining accurate asset records, and coordinating equipment for redeployment, repair, or approved disposal. The role also provides first-level help desk and remote technical support to employees across SS&C locations. The anticipated work mix is approximately 65% device lifecycle and asset operations and 35% end-user support, based on operational needs. This position requires an onsite presence in Windsor 5 days per week to manage the physical receiving, inspection, processing, and tracking of returned IT equipment.

Why You Will Love It Here!

·       Global Impact: Support colleagues in a global organization.

·       Networking Opportunities: Learn from experienced IT support and engineering teams.

·       Your Future: 401k Matching Program, Professional Development Reimbursement

·       Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

·       Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave

·       Diversity & Inclusion: Committed to Welcoming, Celebrating, and Thriving on Diversity

·       Training: Hands-On, Team-Customized, including SS&C University

·       Extra Perks: Discounts on fitness clubs, travel, and more!

What you will get to do:

·       Receive shipments and returned laptops, desktops, monitors, docking stations, and accessories from employees, office locations, and shipping providers; safely unpack and verify contents against return or shipment records.

·       Inspect equipment for visible damage, functionality, missing accessories, and condition; verify serial numbers and asset tags and document discrepancies for follow-up.

·       Enter and maintain accurate records in the IT asset management system, including receipt dates, identifying information, asset status, assigned user or location, and disposition; reconcile physical inventory to system records.

·       Label, sort, organize, and securely store hardware in designated inventory areas, maintaining appropriate accountability and chain-of-custody documentation.

·       Coordinate equipment for approved reuse, redeployment, repair, data sanitization, recycling, or disposal in accordance with established security and asset lifecycle procedures.

·       Assist with device preparation and fulfillment, including basic operational checks, staging, packing, shipping coordination, and inventory status updates.

·       Provide first-level help desk and remote support to SS&C end users across locations for common Windows device, Microsoft 365, peripheral, connectivity, and account-access issues; provide hands-on assistance when appropriate.

·       Create and update incidents and service requests in the IT ticketing system, document troubleshooting and resolution steps, and escalate complex issues to the appropriate support team.

·       Support standard employee onboarding, offboarding, device replacements, and equipment recovery processes; follow information security, data handling, and workplace safety requirements.

·       This position requires an onsite presence in Windsor 5 days per week to manage the physical receiving, inspection, processing, and tracking of returned IT equipment.

What you will bring:

·       High school diploma or equivalent; relevant coursework, IT support experience, or entry-level certification is a plus.

·       Basic familiarity with Windows PCs, Microsoft 365, peripherals, and first-level troubleshooting.

·       Comfort with inventory tracking, data entry, spreadsheets, asset management tools, and IT ticketing systems; willingness to learn company systems.

·       Strong accuracy and attention to detail in recording serial numbers, asset tags, equipment condition, and movements.

·       Professional communication, customer service skills, and ability to coordinate with employees, shipping teams, and IT colleagues across locations.

·       Ability to carry out on-site receiving, unboxing, inspection, moving, packing, and storage of technology equipment in Windsor.

·       Ability to follow documented procedures for secure handling, chain of custody, and appropriate escalation.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.