About this role
Join our dynamic team as a Client Service Delivery Associate and become a vital part of our mission to elevate client experiences.
The Commercial Banking Client On-boarding (CBCO) Know Your Customer (KYC) Organization will be the team supporting client coverage with the fulfillment of Anti-Money Laundering (AML)/ KYC requirements.
The CBCO KYC Organization is seeking a KYC Relationship Officer who will partner with Bankers and AML/KYC Operations to ensure all client KYC records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements at inception and renewal of client relationships.
Job Responsibilities :
- Manage client and partner expectations and understanding in a consultative way
- Exhibit ownership of KYC/AML experience and client experience
- Ensure KYC/AML deliverables are met and hold internal partners accountable
- Demonstrate ongoing understanding of KYC/AML processes and work through delays and/or inefficiencies
- Manage operational risk effectively through diligent awareness of risks in our processes
- Escalate appropriate risk items and drive issues to closure
- Manage client risk effectively by supporting the banker in client selection process
- Independently manage renewal cycle of Due Diligence Forms with Relationship Management Partnership
- Accountable for timely portfolio management while maintaining quality expectations
Required Qualifications, Capabilities and Skills:
- Ability to properly identify AML risks and apply the AML/KYC policy concepts
- Strong verbal and written communication skills.
- Excellent time management and organizational skills
- Strong analytical and problem-solving skills
- BA/BS degree or equivalent work experience in financial services
- Working knowledge of risk factors that may impact specific products and industries
- Ability to multi-task effectively and leverage internal resources
- Strong client focus and ability to partner with various internal groups
- Independent, self-motivated with an ability to adapt and be flexible in a team environment
- Previous credit training or underwriting experience