About this role
SUMMARY:
The Patient Service Representative reports to the Office Manager and provides front-office support in an outpatient medical practice. Responsibilities include patient registration, appointment scheduling, greeting and checking in patients, managing patient information, and supporting efficient patient flow.
RESPONSIBILITIES:
- Answers and triages telephone calls, takes accurate messages, directs calls appropriately, and ensures timely follow-up.
- Obtains and accurately enters patient registration information.
- Schedules, confirms, and reschedules appointments and tracks missed appointments.
- Obtains necessary insurance authorizations and referrals and verifies financial and insurance information.
- Checks patients in upon arrival, verifies demographic and insurance information, obtains required identification, and collects and posts co-payments.
- Maintains efficient patient flow and notifies clinical staff when patients arrive.
- Performs discharge functions, including scheduling physician appointments, diagnostic testing, and hospital procedures.
- Ensures required coding information is documented prior to patient departure.
- May create and maintain patient medical records.
- Reconciles and batches encounter forms at the end of the day.
- Maintains quality assurance, safety, environmental, and infection-control standards.
- Protects patient privacy and confidentiality.
- Demonstrates Compassion, Accountability, Respect, and Excellence while supporting a collaborative, patient-focused environment.
MINIMUM QUALIFICATIONS:
Education/Knowledge:
- Knowledge of patient care needs across developmental stages and cultural backgrounds.
- Familiarity with medical terminology.
- Proficiency in English and computer systems.
- Strong interpersonal and communication skills.
Experience:
- Two years of experience in a healthcare environment.
Pay Range:
$18.13-$29.90
EEO Statement:
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location:
East Providence-950 Warren Avenue - 950 Warren Avenue East Providence, Rhode Island 02914
Work Type:
m-f flexible
Work Shift:
Day
Daily Hours:
8 hours
Driving Required:
No