Senior Associate - Banking Operations

About the Role

We are seeking a detail-oriented Reconciliation Specialist to manage and ensure accurate reconciliation of prepaid wallet transactions. The ideal candidate will be responsible for tracking, reviewing, and resolving discrepancies in transactions, while working closely with internal and external teams to ensure smooth operations and compliance with industry standards.

Responsibilities

- Conduct daily, weekly, and monthly reconciliation of prepaid wallet transactions including credits, debits, and cashback.

- Review transaction reports and statements to identify discrepancies between internal systems and external bank/partner statements.

- Investigate and resolve reconciliation discrepancies by coordinating with relevant teams (Operations, IT, and partners).

- Ensure that all reconciliations are completed in a timely manner and meet compliance and audit requirements.

- Monitor prepaid wallet balances and ensure accuracy in records and reports.

- Collaborate with technical teams to improve reconciliation processes and system performance.

- Manage and reconcile chargebacks, refunds, and failed transactions.

- Prepare reports on reconciliation status and escalate unresolved issues as needed.

- Prepare Monthly & Quarterly Regulatory Reports with accuracy & ensure submission within defined timeline.

- Monitor daily control checks and review any observations.

- Assist in the development and improvement of daily processes and controls to enhance efficiency and accuracy.

- Manage customer disputes and all the subsequent dispute lifecycle journey.

Skills

- Candidate should have strong knowledge in Excel (Advance Excel will be preferable)

- Experience working in the Bank, NBFC, Fintech or Digital Payments Industry.

- Knowledge of Banking Operations, Payment Systems, Fast / Digital Payments, or Wallet.

- Proven experience in reconciliation, preferably in digital payments / wallet, fintech, or banking environment.

- Strong analytical skills with an eye for detail and accuracy.

- Proficiency in using reconciliation tools and software, including Excel and other financial systems.

- Familiarity with prepaid wallet systems, payment gateways and transaction flows.

- Ability to work with large data sets and identify trends or anomalies.

- Excellent communication and collaboration skills for working across teams.

- Strong problem-solving skills with the ability to handle complex reconciliation issues.

Experience and Qualifications

- 3 - 6 years of experience in a Bank / NBFC / Fintech / Digital Payments Industry.

- Bachelor's or master's degree in finance, Accounting, or a related field.