Digital Product Specialist, Customer Content

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Thermo Fisher is seeking a highly motivated individual to serve as Digital Product Specialist, Customer Content.

As a Product Specialist, you will be responsible for the management and evolution of the enterprise Customer Content platform used across Thermo Fisher Scientific. Together with the Senior Product Manager, own the product strategy, roadmap, backlog prioritization, and requirements definition for the Thermo Fisher Marketing Content DAM (AEM as a Cloud Service Assets) and the connected technologies comprising the Customer Content Supply Chain.

Your primary focus will be on defining and driving capabilities of our enterprise-wide platform to maximize value, including through the implementation of automations to enable production and management of on-brand Customer Content at scale.

The ideal candidate will possess a unique blend of Marketing and Digital Technology knowledge, as well as strong communication skills.

Job Description:

Product Development

- Define and document comprehensive product requirements, ensuring they are clear, complete, and aligned with business objectives and technical feasibility.

- Gather and evaluate inputs to develop Lean Business Cases and inform WSJF (Weighted Shortest Job First) value scoring

- Accurately and completely define capabilities and features in the Jira Align work planning tool.

- Contribute to the development and refinement of the Marketing Technology strategy and roadmap in collaboration with business stakeholders and the Senior Product Manager.

- Coordinate across internal stakeholders to ensure objectives remain aligned with broader company goals.

Delivery & Execution

- Partner with DCP team to guide and support the development process, providing direction, clarifications, and timely feedback.

- Collaborate with cross-functional teams to ensure initiatives are delivered on time, at high quality, and in alignment with business needs and technical constraints.

- Escalate risks and issues proactively, working with stakeholders to identify and implement effective solutions.

- Conduct thorough user acceptance testing (UAT) to validate that developed capabilities meet requirements and deliver a positive user experience.

- Partner with the Corporate Customer Marketing business-facing team to deliver product demonstrations highlighting new functionality, business value, and overall benefits; create and maintain user guides and documentation, ensuring instructions, screenshots, and references remain accurate and up to date.

Measurement & Optimization

- Track and analyze key performance indicators (KPIs) to measure the effectiveness and impact of Marketing Content initiatives, providing regular reporting.

- Continuously monitor product performance, making data-driven recommendations to refine features, optimize functionality, and enhance overall user experience.

Process Improvement

- Lead initiatives to improve processes and identify opportunities for automation that maximize business value delivery to stakeholders.

- Collaborate with stakeholders to identify, analyze, and redesign processes within the Content Supply Chain to increase efficiency, effectiveness, and performance.

Additional Responsibilities

- Provide product expertise and collaborate with internal and vendor Service and Support personnel to troubleshoot and resolve issues.

- Manage software access through processes related to license requests, usage tracking,  
invoice reconciliations and chargebacks.

- Perform other assigned duties and contribute to initiatives as needed.   REQUIREMENTS:

- 5 + years of Product Management experience supporting enterprise software or digital platforms.
- Demonstrated experience owning and prioritizing a product backlog.

- Proven ability to define detailed functional requirements, user stories, and acceptance criteria.

- Experience managing mature products with large enterprise user communities.

- Experience partnering with Agile engineering teams.

- Strong stakeholder management across business and technical organizations.

- Experience making prioritization decisions using business value and customer outcomes.

- Experience using Jira, Azure DevOps, Jira Align, or equivalent product management tools.

- Experience defining KPIs and measuring product success.

- Experience with Adobe Experience Manager as a Cloud Service and Workfront preferred.