Credit Control Team Leader-Commercial [18 months]

Position description

This is an exciting opportunity to lead the Commercial Credit Control team within Customer Solutions at Electric Ireland. The successful candidate will be responsible for the day-to-day leadership of Credit Control operations, ensuring effective debt management, strong performance delivery, robust controls and a positive customer experience across commercial customer accounts.

The role plays a key part in supporting Electric Ireland's financial performance through effective debt collection, operational excellence, governance and continuous improvement, while leading and developing a high-performing team.

Key Responsibilities

- Lead, coach and develop a team of Credit Control professionals, fostering a culture of accountability, customer focus and continuous improvement.

- Manage day-to-day Credit Control activities across commercial customer portfolios, ensuring collection strategies are delivered in line with policy, regulatory requirements and business objectives.

- Monitor and drive performance against agreed KPIs, service levels and operational targets, implementing corrective actions where required.

- Build and maintain effective relationships with internal stakeholders, outsourced partners and third-party agencies to support debt recovery and customer outcomes.

- Ensure robust controls, governance and compliance processes are maintained, identifying and addressing operational risks in a timely manner.

- Analyse performance, debt and operational trends, providing reporting, insights and recommendations to support decision-making.

- Lead and support change initiatives, process improvements and projects that enhance efficiency, controls, customer experience and commercial outcomes.

Experience and Qualifications

Essential

- Minimum 5 years’ experience in customer operations, credit control, collections or similar environment.

- Previous experience leading, coaching or mentoring teams.

- Strong stakeholder management and communication skills, with the ability to influence and collaborate across multiple functions.

- Proven ability to manage performance through KPIs, reporting and operational controls.

- Strong analytical and problem-solving skills, with the ability to translate data into meaningful actions.

- Experience working with business systems, reporting tools and Microsoft Office applications, particularly Excel.

- Ability to manage competing priorities and deliver results in a fast-paced operational environment.

- Strong understanding of governance, risk and control requirements.

Desirable

- Experience within Credit Control, Debt Management, Billing, Finance or Commercial Customer Operations.

- Experience managing outsourced partners or third-party service providers.

- Knowledge of SAP or similar ERP systems.

- Experience leading operational change and continuous improvement initiatives.

Location

This position will be based in Swift Square, Santry.

Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week . All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting To

Billing & Database Manager. Customer Care

Why Work with Us?

- Opportunity to lead Ireland’s transition to net zero carbon future

- Career development through mentoring and training

- Corporate Social Responsibility Opportunities

- Sports and Social Clubs

- Networking opportunities

- Credit Union

- Generous Pension

- Access to staff well-being programmes

- Generous parental leave entitlements

- Strong values-based and inclusive culture

- Strong commitment to diversity, equity and inclusion

- Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary
€59,000 - €70,500 per annum (depending on experience)

Closing Date

4th November 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

- Accountable and Ethical

- Collaborative

- Growing and Adaptive

- Proactive

- Respectful and Supportive

More information available on Our People Promise

Notes

Your application will be held in reserve for 6 months should you be suitable for the role.

The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.