IT Applications Program Administrator (ITS - Civil Service)

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Job Summary

Job Description

Overview

The IT Applications Program Administrator manages and directs the application support ecosystem for assigned departments, providing comprehensive oversight of application operations, support structures, and strategic initiatives. This includes both cloud and on‑premises environments. The Administrator also leads efforts to adopt modern tools and practices—such as Microsoft Copilot and other AI‑driven automation solutions—to improve service reliability, response times, and operational efficiency.

Essential Functions

1. Manages all aspects of application support for assigned departments, including planning, design, process development, and ongoing optimization to ensure resiliency and reliable performance for cloud and on‑premise applications.

2. Oversees day‑to‑day work of multiple IT managers and teams, including training, scheduling, and performance evaluations.

3. Conducts equipment assessments and evaluations; monitors staff progress on projects and technical efforts; ensures work aligns with budgets, timelines, and operational continuity requirements.

4. Ensures application support operations enable scalable growth and improved efficiencies through enhanced configuration management, release management, change management, and development practices.

5. Collaborates with departments, executive leadership, peers, and vendors to implement cost‑effective, modern technologies and controls.

6. Reviews and evaluates technical plans and activities; provides direction and subject‑matter expertise to ensure consistent operational functionality across applications and systems.

7. Develops, maintains, and executes plans and tasks necessary to ensure proper application configuration, availability, and performance across City on‑premises and cloud environments.

8. Establishes short, mid, and long‑term goals and objectives; develops schedules and priorities; and directs evaluation and reporting activities.

9. Oversees management and productivity reporting, billing, procurement, and equipment lifecycle activities.

10. Guides departments through application deployments, upgrades, migrations, integrations, and configuration activities.

11. Works closely with other operational teams during testing phases and operational rollouts to ensure compliance with administrative directives, security standards, data management policies, and infrastructure requirements.

12. Utilizes AI‑driven tools—including Microsoft Copilot, workflow automation platforms, and predictive analytics—to enhance troubleshooting, streamline administrative processes, and reduce escalations across the support portfolio.

13. Performs all other duties assigned.

Knowledge and Skills

1. Knowledge of local, state, and federal regulations.

2. Ability to manage complex IT operations and support activities.

3. Ability to develop and achieve operating goals and objectives.

4. Ability to identify solutions to administrative and technical challenges and to plan, assign, and supervise staff effectively.

5. Ability to develop and evaluate administrative procedures and directives.

6. Ability to prepare concise, clear reports and documentation.

7. Ability to supervise and manage staff performance.

8. Ability to manage budgets and financial processes.

9. Strong verbal and written communication skills.

10. Ability to build and maintain effective working relationships.

11. Experience leveraging AI‑based tools (such as Copilot and automated monitoring/analysis platforms) to improve operational decision‑making, enhance user support, and increase process efficiency.

MINIMUM QUALIFICATIONS:

EDUCATION:

- Bachelor's Degree in Engineering, Computer Science, Development, Information Technology, or a related field.

EXPERIENCE:

- Five (5) years of experience in information technology, computer science, application development, or other related experience.

AND

- Three (3) years performing supervisory and/or management responsibilities. (This experience may be included in the required experience listed above.)

EQUIVALENCIES:

- High School diploma or GED including nine (9) years of the required experience plus three (3) years of supervisory and/or management experience will meet the education and experience requirements.
- Associate degree in any field plus seven (7) years of required experience plus three (3) years of supervisory and/or management experience will meet the education and experience requirements.
- Bachelor’s degree (or higher) in a non-specified field including seven (7) years of the required experience plus three (3) years of supervisory and/or management experience will meet the education and experience requirements.
- Master’s degree (or higher) in a specified field including three (3) years of the required experience plus three (3) years of supervisory and/or management experience will meet the education and experience requirements.

LICENSE AND CERTIFICATIONS:

- None

PREFERRED:

- Application Development such as CSM, CASE, MCAD
- One (1) year of AI environment management, licensing, governance

Salary Range
$103,542.40 - $129,417.60

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.