Senior Insurance Claims Manager, Global

About Vantage

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role is based in Denver, CO in alignment with our flexible work policy. (3 days on site required, 2 days flexible).

The Senior Insurance Claims Manager, Global is responsible for driving superior financial and operational risk outcomes across the company's global portfolio. This role serves as the primary owner of property, casualty, auto, construction, and liability claims while leading loss control, risk engineering, and site resilience initiatives designed to reduce both claim frequency and severity.

The successful candidate will partner with Operations, Construction, Engineering, Legal, Finance, Security, and insurance partners to manage claims, accelerate claim resolution, and implement best-in-class property protection strategies. The role combines technical claims expertise, forensic investigation, engineering-based risk assessment, and strategic risk management leadership.

Essential Job Functions

Claims Management

- Serve as the global owner of all insured and uninsured claims.

- Directly manage complex property, builders risk, general liability, automobile liability, environmental, and professional liability claims.

- Develop claim strategies designed to maximize recoveries and minimize total cost of risk.

- Participate in investigations involving property damage, equipment failures, fire losses, accidents, injuries, and other significant events.

- Coordinate activities among adjusters, legal counsel, forensic experts, brokers, and insurance carriers.

- Challenge claim valuations and reserve positions when appropriate.

- Ensure timely collection and presentation of supporting claim documentation.

- Monitor claim trends and identify root causes.

- Provide management with regular claim status reports, reserve analyses, and financial forecasts.

- Establish performance metrics for carriers, third-party administrators, adjusters, and service providers.

Loss Control & Risk Reduction

- Develop and maintain a global loss control program focused on reducing the frequency and severity of losses.

- Analyze historical claim data to identify recurring exposures and emerging trends.

- Lead development of corrective action plans following losses, near misses, and significant incidents.

- Work with operating teams to improve maintenance, inspection, emergency response, and business continuity practices.

- Establish key performance indicators for loss prevention activities.

- Promote a risk-aware culture through training, communication, and continuous improvement initiatives.

Risk Engineering

- Serve as the primary liaison with insurer risk engineering teams and consultants.

- Manage all property insurer recommendations from carriers such as FM, Zurich, and other insurers.

- Track completion of risk engineering recommendations and report progress to leadership.

- Participate in insurer site visits, engineering reviews, and underwriting presentations.

- Evaluate facility design, operations, and resilience features from a risk engineering perspective.

- Provide input on natural catastrophe exposures including earthquake, flood, wildfire, windstorm, freeze, and severe convective storm.

- Support site selection activities by assessing insurance-related risk characteristics.

- Partner with Development and Engineering teams to improve facility resilience and insurability.

Construction Risk Management

- Support construction teams through analysis of project-specific risk exposures.

- Participate in major project risk reviews and pre-construction planning.

- Investigate and manage construction-related claims and losses.

- Coordinate with builders risk and OCIP carriers on project-related matters.

- Provide recommendations for reducing construction loss potential.

Risk Analytics & Reporting

- Develop dashboards and reporting tools measuring claim performance, loss trends, and risk engineering progress.

- Identify opportunities for reducing insurance costs through improved risk performance.

- Support actuarial reviews, renewal submissions, and underwriting presentations.

- Prepare reports for management regarding risk exposures, claim activity, and mitigation efforts.

Cross-Functional Collaboration

- Partner with Legal on litigation management and dispute resolution.

- Work with Finance regarding claim accounting, reserves, deductibles, and recoveries.

- Partner with Operations and Engineering on implementation of risk improvement measures.

- Support lender, customer, and due diligence requests involving claims or property risk management.
- Additional duties as assigned by management

Job Requirements

- Bachelor's degree in Risk Management, Engineering, Construction Management, Business, Insurance, or related field.

- 8+ years of progressively responsible experience in claims management, risk engineering, loss control, insurance, or related field.

- Experience managing large property and casualty claims.

- Experience working with insurers, brokers, adjusters, and external consultants.

- Experience within data centers, mission-critical facilities, industrial operations, construction, manufacturing, energy, real estate, or infrastructure environments preferred.
- Travel required is expected to be up to 5% but may increase over time as the business evolves.

Professional Designations (Preferred)

- ARM (Associate in Risk Management)

- CPCU (Chartered Property Casualty Underwriter)

- AIC (Associate in Claims)

- CRM (Certified Risk Manager)

- RIMS-CRMP

- PE (Professional Engineer)

- MRICS or similar engineering/risk credential

Success Measures

During the first 24 months, the successful candidate will:

- Reduce average claim cycle time.

- Improve claims recovery outcomes and reduce claim leakage.

- Drive closure of outstanding risk engineering recommendations.

- Demonstrate measurable reductions in recurring loss events.

- Enhance site resilience and insurability across the portfolio.

- Improve underwriting perception and support reductions in total cost of risk.

- Establish a globally consistent claims and loss control framework.

Physical Demands and Special Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

- Salary Range: $150,000 - 160,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)

- This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
- Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

#LI-CD1 #LI-Hybrid

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.

We’ll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon—we’re excited to find the right person and will keep the role open until we do!