About this role
Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Main responsibilities:
- Job Summary
The Assistant D.U.G. (Drive Up & Go) Manager supports the Home Shopping Manager in overseeing daily online grocery pickup and delivery operations. This role assists in driving sales growth, ensuring order accuracy, maintaining service standards, and leading associates to provide an exceptional customer experience. The Assistant D.U.G. Manager helps ensure operational efficiency while supporting department goals and company standards.
Key Responsibilities Department Operations
Assist in managing daily Drive Up & Go operations, including order fulfillment, staging, and customer pickups.
- Support the planning and execution of department workflows to meet productivity and service goals.
- Monitor order volume and staffing needs throughout the day.
- Ensure all customer orders are selected accurately and completed within established timelines.
- Maintain department organization, cleanliness, and operational readiness.
Customer Service
- Deliver outstanding customer service through timely, accurate, and friendly interactions.
- Resolve customer questions, concerns, and order issues in a professional manner.
- Promote customer satisfaction and retention through service excellence.
- Assist customers with substitutions, special requests, and order modifications when necessary.
Team Leadership
- Support hiring, training, coaching, and development of D.U.G. associates.
- Assist with scheduling and labor planning to meet business demands.
- Foster a positive, team-oriented work environment.
- Provide leadership and decision-making support in the absence of the Department Manager.
- Hold associates accountable to productivity and service standards.
Order Fulfillment & Quality Control
- Ensure orders are shopped accurately and handled according to company standards.
- Verify product freshness, quality, and proper substitutions when applicable.
- Monitor staging processes to ensure orders are stored appropriately prior to pickup or delivery.
- Identify opportunities to improve efficiency and reduce order errors.
Safety & Compliance
- Ensure compliance with all food safety, sanitation, and workplace safety regulations.
- Promote safe lifting, handling, and transportation of customer orders.
- Maintain accurate department records and required documentation.
- Adhere to company policies, operational procedures, and service standards.
Financial Performance
- Support department efforts to achieve sales, productivity, labor, and profitability goals.
- Monitor key performance indicators (KPIs) and assist in implementing action plans for improvement.
- Help control operational expenses while maximizing efficiency.
- Support promotional programs and customer engagement initiatives.
Qualifications
- High school diploma or equivalent preferred.
- Previous retail, grocery, e-commerce, or supervisory experience preferred.
- Strong customer service and leadership skills.
- Excellent communication and organizational abilities.
- Ability to multitask and thrive in a fast-paced environment.
- Basic computer and technology proficiency.
- Experience with online order fulfillment systems preferred.
Physical Requirements
- Ability to stand, walk, bend, reach, and lift throughout the workday.
- Ability to lift and carry up to 50 pounds.
- Ability to work in refrigerated, freezer, and outdoor environments when required.
- Flexible schedule, including evenings, weekends, and holidays.
Key Competencies
- Leadership
- Customer Focus
- Team Development
- Communication
- Organization
- Problem Solving
- Attention to Detail
- Time Management
- Operational Excellence
- Results Orientation
We also provide a variety of benefits including:
- Competitive wages paid weekly
· Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit https://urldefense.com/v3/__https:/myaci-benefits.com/__;!!K1aXqncla1X7G90AkdLmCg!rAQQIgK5qTHEOZimihiTu-Cq5CqDd5yTyDy2Md9yy2X9n5N5-LNd_VFz-Ph78hdScxWtyckceXfHreYVJ1PsQk_8tfijDVHG5g$ myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values