About this role
TITLE: BOH Supervisor
DEPARTMENT: BOH Hourly
POSITION TYPE: Full Time
REPORTING TO: General Manager
FSLA STATUS: Non-Exempt
Company Overview:
Flight Club is the home of the Social Darts phenomenon and a multi-award-winning venue with multiple locations in the United States and numerous locations in the United Kingdom. We provide our guests with premium, high-quality food and beverage menu options along with proprietary gaming technology that takes the math out of darts & allows groups to play together. The traditional game of darts has been revolutionized using unique, vision-tracking gameplayer technology with an elevated twist on games you already love. Our team members work together to deliver social experiences and celebrations unmatched in hospitality. Through your enthusiasm for greatness, our core values, and our high company standards we know together you can develop into a master entertainer in our growing brand.
Position Purpose:
The function of a supervisor is to assist management in keeping the venue atmosphere to Company standards, while learning to take the first steps in viewing the venue as a master of ceremonies. Supervisors are responsible for orchestrating entry level management tasks in a controlled space. This position is always chaperoned by another ringleader of management to properly guide the individual as they learn to see the venue in a different light. Throughout this program supervisors take the first step in representing the management team while evaluating if this is an equally fit opportunity on both sides. Through the 6-month training program supervisors see a day in the life of a manager on a smaller scale. Supervisors are provided guidance, coaching, and the tools to be successful in their training while being given daily and weekly accruing goals to embark on their future journey.
Responsibilities:
- Execute all tasks on daily, weekly, and monthly accruing list with supervision for management
- Build a rapport with all team members and management
- Understand the importance of orchestrating work rather than performing it directly
- Follow proper service standards timely and efficiently
- Only execute responsibilities and tasks given in your section or as asked
- Comply with the Companys rules and procedures along with any reasonable requests made from management during a shift
- Follow all health and safety guidelines maintaining to proper procedures and reporting to management any hazardous situation or incident
Supervisors Can Not:
- Close the kitchen without FOH manager on shift.
- Handle cash or be in the safe
- No office time administered
- Must not be left on shift alone with out salary manager
- May not discipline any team members without FOH Manager or Chef
Our Team Members Are:
- Teamwork driven to succeed as a cohesive unit
- Detail oriented with strong organizational skills
- Energetic and positive – maintain high energy throughout service
- Professionals with a welcoming and presentable appearance
- Ability to multitask and keep up with a high-volume environment
- Possess the desire to elevate, educate, and develop through continued training
Our Values Are:
- Listen to the Customer both external customers and internal customers
- Own the Problem , doing your best to solve the problem and seek help from others. Ask yourself what can be done to avoid problems from reoccurring.
- Test and Learn, by elevating, educating, and developing through continued training and learning.
- Create Positive Energy , optimism and a can-do attitude are infectious and motivating. Avoid negativity, focus on solutions, and avoid blame.
- Show Urgency , get things done quickly and accurately.
- Be Consistent and Fair , by showing respect to your co-workers. Bring your best self to work.
- Be both independently minded and a team player , by communicating issues and viewpoints to assist in better productivity and teamwork.
- Be a Big Person , be quick to say thank you and appreciation to fellow co-workers and learn from mistakes.
- Be Respectful of the Companies Resources , respecting each others time and money to optimize success for the business and each other.
- Deliver Results , our business is to succeed and deliver positive results to better provide future growth and opportunities for development.