About this role
Firstsource Solutions is hiring! We have exciting opportunities for Voice Customer Support Executives. If you have strong communication skills and a passion for delivering excellent customer service, this is a great opportunity to build your career with a dynamic and growth-oriented organization.
Job Role: Customer Support Executive (Voice Process )
Experience: 0 – 4 years
Work Location: Hyderabad
Shift Timings: US Rotational Shifts (24x7)
Who We're Looking For
- Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.
- Freshers and candidates with customer service experience.
- Strong verbal English communication skills with a clear and confident voice.
- Active listening, empathy, and problem-solving abilities.
- Basic computer navigation and typing skills.
- Flexible to work in US rotational shifts and comfortable with 2 rotational week-offs.
- Positive attitude and ability to work in a fast-paced environment.
What You'll Be Doing
- Handle inbound customer service calls from US-based customers and deliver a positive customer experience.
- Understand customer concerns and provide accurate, timely resolutions as per process guidelines.
- Respond to product, service, and general customer inquiries while maintaining quality and compliance standards.
- Meet performance metrics related to call quality, customer satisfaction, and schedule adherence.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.