Customer Service Specialist

DSVGlyfáda, AtticaOn-siteFull-timeNew grad, 0–1 yearsListed 2 hours ago

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About this role

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Key Responsibilities

- Check and correct inbound EDI orders and relevant shipment data.

- Prepare unloading reports based on inbound scan data and RTM files.

- Record shipment arrival times in company’s data according to established procedures.

- Identify missing inbound shipments, update relevant data, and inform the appropriate branches.

- Perform daily inventory checks and monitor jobs in STAR EU.

- Enter and update freight rates in the relevant systems.

- Handle customer inquiries and provide timely, professional support.

- Follow up on pending requests and ensure timely resolution of customer issues.

- Coordinate with internal departments and branches to resolve discrepancies and ensure smooth operations.

- Maintain accurate records and keep customers informed about shipment status.

Competencies

- Good command of English, both written and spoken

- Strong computer literacy and ability to work effectively with digital business tools and systems

- University degree preferred, preferably in Logistics, Supply Chain Management, or a related discipline

- Previous experience in logistics, transportation, supply chain, customer service or a similar industry is considered an advantage

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DSV Road Greece