Spa Receptionist

Company Description

Starting pay $17.00 per hour - plus enjoy Daily Pay , giving you access to your earnings when you need them!

The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re attending local festivals, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and help us welcome the world to Park City! As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

What You'll Do as a Spa Receptionist:

As a Spa Receptionist at Westgate Resorts  you are responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. The Spa Receptionist is also responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They are responsible for keeping the lounge and locker areas neat, clean and stocked with all amenities. The Spa Receptionist is additionally responsible for the sale and service of all retail products to guests. They are responsible for maintaining the retail area of the spa in a clean and orderly manner. The Spa Receptionist should be knowledgeable of the features and benefits of all retail offerings, product sales and promotions. You will demonstrate  Westgate’s core values of Passion, Integrity, and Work Ethic  in every interaction with guests and team members.

- Embrace and support the Westgate Principles of Service and Serenity Spa service philosophy .
- Arrive on time and maintain a positive, professional attitude.
- Open and close the spa in accordance with Standard Operating Procedures.
- Accurately book, modify, and cancel spa appointments; review and adjust schedules as needed.
- Welcome and acknowledge all guests, providing exceptional service in person and over the phone.
- Provide information regarding spa services, treatments, packages, retail products, promotions, amenities, and hours of operation.
- Conduct spa orientations, issue lockers, robes, and sandals, and assist guests throughout their visit.
- Address guest questions, concerns, requests, and product returns professionally to ensure guest satisfaction.
- Maintain a clean, safe, organized, and fully stocked spa environment, including lounge and locker areas.
- Monitor inventory levels and notify management when supplies require replenishment.
- Assist with laundry and other daily operational tasks as needed.
- Operate spa computer systems, maintain an accurate Spa Desk Bank, and perform related administrative duties.
- Promote retail products, spa services, promotions, and special offers while contributing to monthly sales goals.
- Assist guests with retail product selection and support merchandising efforts, including seasonal displays.
- Attend required training sessions and staff meetings.
- Communicate guest, staff, or facility concerns requiring management attention.
- Work independently, remain at assigned work areas as required, and assist in all aspects of spa operations.
- Perform other duties as assigned.

Qualifications

What You'll Bring:

- High School Diploma or GED
- No previous Spa experience necessary, however, the right person for this position will be highly trainable and able to work alone.
- Attendance at any product and service training courses is required.

If you love creating clean, welcoming spaces for guests and want to be part of a resort that values teamwork, growth, and great service. Apply today and start your Westgate adventure!

Additional Information

Why Westgate?

- Highly Discounted Epic Locals Ski Pass, While Supplies Last
- FREE Ski, Snowboard and Mountain Bike Equipment Rentals
- FREE Garage Parking
- $2.00 in Meals in Team Member Breakroom
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Wellness Programs to Support Your Well-Being
- Tuition Assistance to Help You Grow Your Career
- Employee Assistance Program (EAP) – Support When You Need It Most
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.