About this role
The Contractor, Designer, Installation Experience creates clear, accurate, and customer-friendly installation guides that support a first-in-class installation experience. This role independently turns product information, engineering inputs, CAD views, BOMs, technical markups, and visual assets into step-by-step installation materials that are easy for customers to follow, while contributing to quality and workflow improvements.
SCOPE
Assigned installation guides, updates, illustrations, and related documentation deliverables, ranging from routine production work to complex projects or product families, within established schedules, workflows, templates, and standards.
KEY RESPONSIBILITIES
- Create and update installation guides that support a first-in-class customer installation experience, owning assigned deliverables from kickoff through final delivery.
- Build and maintain Adobe InDesign page layouts using established templates, visual standards, and documentation guidelines with accuracy and consistency.
- Create and revise technical illustrations using Adobe Illustrator, Photoshop, and SolidWorks, including exploded views, sectional views, callouts, hardware details, and part isolation.
- Interpret CAD files, BOMs, engineering notes, product details, prototypes, markups, and installation requirements to develop clear customer-facing visuals and instructions.
- Organize technical content, warnings, notes, visuals, callouts, parts information, and installation steps into a logical flow that reduces confusion and improves customer confidence.
- Review assigned guides for technical accuracy, visual clarity, step sequence, consistency, terminology, and usability; incorporate feedback and complete final updates.
- Partner with engineers, project managers, and internal stakeholders to gather information, clarify requirements, resolve ambiguity, and support schedules and dependencies.
- Maintain organized project files, source assets, reusable content, updates, communication records, and documentation data.
- Support AI-assisted workflows for illustration preparation, content cleanup, consistency checks, translation support, project tracking, and documentation efficiency.
REQUIRED SKILLS AND EXPERIENCE
- Intermediate to advanced skills in Adobe Illustrator and Adobe Photoshop.
- Advanced skills in Adobe InDesign, including page layout, typography, visual hierarchy, templates, and consistency across families of guides.
- Strong technical illustration skills, including clean line work, exploded views, sectional views, callouts, hardware details, and part isolation.
- Working knowledge of SolidWorks, CAD-based illustration workflows, or similar technical visualization tools.
- Ability to interpret and organize CAD files, BOMs, engineering notes, technical markups, measurements, and product information.
- Strong visual communication skills with the ability to make complex installation steps easier to understand.
- Strong attention to detail, especially with step order, parts, measurements, callouts, visuals, and terminology.
- Ability to communicate effectively with engineers and cross-functional partners to clarify requirements and resolve documentation questions.
- Ability to manage assigned work independently, meet deadlines, incorporate feedback, and escalate risks or scope changes promptly.