Manager - Modern Endpoint Management

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Manager - Modern Endpoint Management leads the enterprise endpoint strategy, lifecycle management, and operational maturity across the organization's complete device fleet, including mobile devices, desktops, laptops, and virtual endpoints. This role is responsible for unifying mobility and desktop operations under a single governance model while establishing standardized frameworks, modern management practices, and security baselines that ensure a secure, scalable, and compliant endpoint environment.

Leveraging Unified Endpoint Management (UEM) platforms, the Manager - Modern Endpoint Management drives automation, zero-touch provisioning, and continuous improvement initiatives to deliver a consistent, high-quality user experience across all device platforms.

This position is required to report to the Somerset, NJ or Austin, TX office location on a hybrid basis.

Role Description

Endpoint Strategy & Governance

- Define and drive the enterprise endpoint strategy across mobile and desktop platforms, aligned with business, security, and compliance objectives.
- Establish governance frameworks, policies, and standards for device enrollment, configuration, and management across the enterprise device fleet.
- Develop and maintain unified endpoint roadmaps focused on scalability, modern management, and operational efficiency.
- Lead the transition from legacy endpoint management solutions (such as on-premises GPO and SCCM) to cloud-native modern management technologies, including Intune Settings Catalog and ADMX-backed policies.

Lifecycle Management & Operational Maturity

- Lead end-to-end device lifecycle management, including procurement, provisioning, deployment, support, refresh, and retirement of mobile and desktop assets.
- Design and deploy zero-touch provisioning workflows using Windows Autopilot, Apple Automated Device Enrollment (ADE), and Android Enterprise.
- Maintain standardized operating system deployment images and configuration baselines for Windows 10/11 and macOS environments.
- Standardize and mature endpoint management processes through the development of KPIs, SOPs, runbooks, and automated workflows to improve service delivery.
- Drive continuous improvement initiatives that reduce manual operational effort and improve first-time provisioning success rates.

Device Configuration, Compliance & Security

- Create and manage device compliance policies, configuration profiles, security baselines, and application deployment rings across all supported platforms.
- Ensure seamless integration with Microsoft 365 security services, including Microsoft Defender for Endpoint, Conditional Access, and Windows Update for Business (WUfB).
- Implement endpoint protection, encryption technologies such as BitLocker and FileVault, and data loss prevention controls aligned with Zero Trust architecture principles.
- Monitor and respond to endpoint and mobile security incidents while integrating with SIEM, SOC, and mobile threat defense solutions.

Application Packaging & Deployment

- Package, deploy, and maintain applications through the UEM platform with a focus on automation, version control, and end-user experience.
- Manage Mobile Application Management (MAM) policies for BYOD environments and managed application delivery for corporate-owned devices.
- Identify opportunities to automate and improve workflows across the application delivery lifecycle.

Operational Excellence & Support Leadership

- Serve as the subject matter expert (SME) for endpoint operations, policies, lifecycle management, and device governance across mobile and desktop platforms.
- Provide Tier 3 escalation support and technical guidance to Service Desk, Desktop Support, and operational teams.
- Define, track, and report on KPIs and SLAs for endpoint services, including enrollment success rates, compliance rates, patch compliance, and mean time to provision.

Vendor & Carrier Management

- Manage relationships with mobile carriers, including Verizon, AT&T, and T-Mobile, as well as hardware and OEM vendors.
- Drive cost optimization initiatives, contract alignment, and vendor performance management across device and platform investments.

Project Leadership & Continuous Improvem ent

- Lead endpoint initiatives focused on process improvement, modern management adoption, and lifecycle optimization.
- Identify and implement automation opportunities across the endpoint environment to improve consistency and reduce manual effort.
- Partner with security, infrastructure, and identity management teams to deliver scalable enterprise technology solutions.

Behaviors and Competencies

- Strategic Thinking: Analyzes complex business and technology challenges, anticipates future trends, and develops strategies that align endpoint management initiatives with organizational goals.
- Leadership: Leads cross-functional initiatives, drives accountability, influences outcomes, and fosters high-performing teams and partnerships.
- Innovation & Continuous Improvement: Champions innovation, identifies opportunities for automation and optimization, and drives sustainable process and service improvements.
- Change Management: Effectively leads organizational and technical change initiatives, adapts change approaches based on business needs, and helps others navigate evolving environments.
- Problem-Solving & Decision-Making: Proactively identifies complex issues, evaluates risks and impacts, builds consensus when needed, and drives effective solutions with confidence.
- Communication: Communicates complex technical and business concepts clearly to diverse audiences while facilitating productive collaboration and understanding.
- Technical Expertise: Demonstrates advanced endpoint management and infrastructure knowledge, serves as a trusted subject matter expert, and provides guidance to technical teams.
- Collaboration & Relationship Building: Builds strong partnerships across business and technology functions, fosters teamwork, and creates an inclusive environment where diverse perspectives are valued.
- Business Acumen: Uses financial, operational, and performance data to support informed decisions, prioritize investments, and align technology outcomes with business objectives.
- Adaptability & Resilience: Successfully manages changing priorities, emerging technologies, and organizational transformations while maintaining focus on key objectives.
- Conflict Resolution & Influence: Navigates challenging situations professionally, facilitates constructive resolutions, and influences stakeholders toward positive outcomes.
- Organization & Execution: Effectively prioritizes competing demands, manages multiple initiatives, and ensures consistent delivery of high-quality results.

Skill Level Requirements

- Expert-level proficiency with Unified Endpoint Management (UEM) and Mobile Device Management (MDM) platforms, including Microsoft Intune / Endpoint Manager, with familiarity working with VMware Workspace ONE, MobileIron, or similar solutions.
- Advanced knowledge of Windows operating system deployment, patching methodologies, and associated technologies such as Windows Autopilot.
- Strong proficiency in scripting and automation, particularly PowerShell, to automate endpoint management and operational workflows.
- Deep understanding of mobile operating systems, including iOS/iPadOS, Android, and macOS management.
- Advanced project coordination, stakeholder management, and project scheduling capabilities.
- Ability to communicate technical concepts effectively to leadership teams and business stakeholders.
- Experience creating detailed operational reporting, analytics, and performance metrics for endpoint environments.
- Knowledge of ITIL-based service management and change management practices.
- Ability to assess risk, prioritize competing initiatives, and execute effectively within complex enterprise environments.

Other Requirements

- Completed Bachelor's degree or equivalent combination of education and relevant work experience.
- 5+ years of experience in IT Operations with a focus on endpoint and device management.
- 1+ years of management experience preferred
- Strong knowledge of governance frameworks, lifecycle management practices, and operational processes across mobile and desktop environments.
- Strong understanding of enterprise endpoint security, identity management technologies including Entra ID (Azure AD), and network integration.
- Proven experience leading cross-functional IT projects and modern endpoint management migrations.
- Experience with Apple Business Manager and Android Enterprise enrollment programs.
- Strong experience working with mobile carriers, including Verizon, AT&T, and T-Mobile.
- Ability to travel 20%

Preferred

- Microsoft Certified: Endpoint Administrator Associate.
- Microsoft 365 Certified: Modern Desktop Administrator Associate.
- Experience with KPI reporting and analytics tools such as ServiceNow and Power BI.
- Familiarity with Zero Trust architecture, Conditional Access, and mobile threat defense solutions.
- Experience integrating Microsoft Intune with Microsoft Defender for Endpoint and Conditional Access capabilities.

The estimated annual pay range for this position is $120,000 - $150,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status