Associate Manager Clinical Operations

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Deadline for applications: November 6th 2026

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Our global Clinical Operations colleagues within our PPD® clinical research services provide end-to-end support for clinical trials from study start up to monitoring through to study close out, across commercial and government contracts. Together, we help clients define and develop clinical programs, minimize delays, and execute high-quality, cost-efficient clinical studies.

Join Us as an Associate Manager Clinical Operations - Make an Impact at the Forefront of Innovation

Summarized Purpose:

The Associate Manager Clinical Operations oversees the daily line management responsibilities of the assigned team. This role serves as a positive leadership and professional role model for respective staff, which may include CAS, CS, CRAs, RSMs, PAs (if applicable), and other clinical operations-focused personnel.

The Associate Manager Clinical Operations provides direct coaching and development support to operational teams and is ultimately responsible for effective resourcing, alignment, training, and ongoing professional and technical development for staff. The role involves collaboration with clinical operations senior management and executive staff on strategic planning and business development is required. The primary focus is on the line and performance management of team members assigned to any monitoring modality and/or environment (e.g., FSO, FSP, Government).

The Associate Manager Clinical Operations acts as the point of escalation regarding performance concerns and training needs to ensure adherence to the company's SOPs and WPDs. Additionally, the Associate Manager Clinical Operations works in collaboration with the leadership team to address resourcing needs.

What You'll Do:

- Manage and conduct induction/orientation programs for all new employees, ensuring their smooth assimilation into the company.
- Ensure all staff CVs, training records, position profiles and experience profiles are complete and up-to-date.
- Support allocation activities per the local resourcing process. Support activities of project leads/functional leads to optimizing the operational running of projects.
- Escalate appropriately any issues which may impact project deliverables.
- Deliver training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact clinical operations. Identify training gaps and ensure that training requirements are met.
- May contribute to development of training programs, where appropriate.
- Participate in process improvement/development initiatives.
- Ensure understanding and facilitation of the risk based monitoring approach.
- Alert management to quality issues, requests QA audits as appropriate, and support direct reports and project team in providing audit responses as required.
- Manage and review systems (e.g. CTMS, Preclarus, Clarity) to evaluate employee and project metrics, KPIs and general project status.
- Evaluate work of staff, including conducting PAVs (either remote or on-site) to thoroughly evaluate the employee monitoring skills and project conduction when applicable.
- Manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approve courses of action on salary administration, hiring, corrective action, and terminations. Review and approve time records, expense reports, requests for leave, and overtime.

Education & Experience Requirements:

- Bachelor's degree or equivalent and relevant formal academic / vocational qualification
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years).
- 1+ year of leadership responsibility

Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Knowledge, Skills, Abilities:

- Manages and conducts induction/orientation programs for all new employees, ensuring their smooth assimilation into the company.
- Ensures all staff CVs, training records, position profiles and experience profiles are complete and up-to-date.
- Supports allocation activities per the local resourcing process. Supports activities of project leads/functional leads to optimize the operational running of projects. Escalates appropriately any issues which may impact project deliverables.
- Delivers training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact clinical operations. Identifies training gaps and ensures that training requirements are met. May contribute to development of training programs, where appropriate.
- Participates in process improvement/development initiatives.
- Ensures understanding and facilitation of the risk based monitoring approach.
- Alerts management to quality issues, requests QA audits as appropriate, and supports direct reports and project team in providing audit responses as required.
- Manages and reviews systems (e.g. CTMS, Preclarus, Clarity) to evaluate employee and project metrics, KPIs and general project status.
- Evaluates work of staff, including conducting PAVs (either remote or on-site) to thoroughly evaluate the employee monitoring skills and project conduction when applicable.
- Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.

Why Join Us:

We hire the best, develop ourselves and each other, and recognize the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore you will benefit from an award-winning learning and development programme, ensuring you reach your potential.

What we offer:

As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD® clinical research services truly value a work-life balance. We’ve grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organization but with a local feel.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Our 4i Values:

Integrity – Innovation – Intensity – Involvement

If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, submit your application – we’d love to hear from you!

Apply today to help us deliver tomorrow’s breakthrough.